Outbound Patient Scheduling Representative

Description
Help patients get the care they need while building a rewarding remote career.
We're looking for motivated English/Spanish Bilingual Patient Scheduling Representatives who thrive in a fast-paced, goal-oriented environment. If you're confident on the phone, enjoy connecting with people, and know how to turn conversations into appointments, we'd love to meet you.
In this role, you'll proactively contact patients to schedule important preventative and follow-up healthcare appointments. Every conversation you have helps someone take the next step toward better health.
This is a permanent independent contractor opportunity with weekly USD payments and long-term growth potential.
What We Offer

$5.50 USD per hour

Paid weekly in arrears

Full-time, 40 hours per week

Paid training

Permanent independent contractor opportunity

Work from home anywhere in Mexico

Be part of a growing healthcare support program with future expansion opportunities

What You'll Do

Make 125+ outbound calls per day

Schedule preventative and follow-up healthcare appointments

Educate patients on the importance of routine healthcare

Build trust and rapport with patients

Handle objections professionally while maintaining empathy

Accurately document every interaction

Meet productivity, quality, and appointment conversion goals

Protect confidential patient information and follow HIPAA requirements

Hours of Operation
Monday to Thursday:
8:00 AM - 7:00 PM EST

Friday:
8:00 AM - 5:00 PM EST

Schedules will fall within these operating hours.
Technical Requirements (Essential)
To be considered, candidates must meet all technical requirements below:

Windows 11 PC (Mac not supported)

16 GB RAM

Dual monitors

Webcam and headset

i5 processor or higher

Fibre internet with a wired connection (Ethernet cable)

Backup power solution

Microsoft Teams / Office 365

Applications that do not meet the minimum technical requirements may not move forward in the process.
Application Process
To ensure fairness and consistency, all applicants must complete every stage of the hiring process.
Applicants selected to move forward will complete:

Application Form

Prescreen Questionnaire

Video Interview

Live interview

Final Interview

Please note: All resumes must be submitted in English to be considered for this position.
Requirements
We're Looking For Someone Who

Is fluent in English and Spanish (spoken and written)

Has outbound calling, appointment setting, sales, or customer service experience

Is confident speaking with people throughout the day

Enjoys working toward measurable goals and KPIs

Can multitask between multiple systems

Is organized, reliable, and self-motivated

Communicates with empathy and professionalism

Preferred Experience

Appointment setting

Outbound sales

Healthcare scheduling

Call center experience

Salesforce, Five9, or similar CRM/contact center software

Originally posted on Himalayas