Oral Surgery Patient Coordinator (Registered Nurse)

Job Title:Dental Patient Coordinator (Oral Surgery)
Position type: Full-Time
Work hours: 8:00 AM to 5:00 PM Pacific Daylight Time
Work days: Monday to Friday
Salary: $5 - $7 per hour, depending on experience
Job code: ST-OS
Workplace: Remote
Preferred Candidate Location: Philippines
Our client is a busy oral surgery practice seeking a dependable and clinically knowledgeable Dental Patient Coordinator (Oral Surgery) to support patient scheduling, surgical preparation, and administrative coordination. This role is critical to ensuring patients are fully prepared before procedures and that the clinical team can operate efficiently without delays.
The Dental Patient Coordinator will manage patient scheduling, documentation workflows, and pre-operative and post-operative coordination. Patients must complete medical forms, consent documents, insurance verification, and payment preparation prior to surgery. Ensuring these steps are completed in advance helps maintain smooth clinic operations and improves patient outcomes.
Because oral surgery procedures often involve anesthesia, medication review, and coordination with other healthcare providers, the client requires a Registered Nurse (RN) who is comfortable reviewing medical histories, understanding medication lists, and coordinating care with other medical professionals when necessary. Familiarity with medical and dental terminology is essential for effective communication with patients and providers.
In addition to surgical coordination, the client is looking for someone with strong front desk experience, preferably within a dental or oral surgery practice. The ideal candidate should already be comfortable using Open Dental and confidently manage appointment scheduling, patient communication, and day-to-day front desk coordination. While previous oral surgery experience is highly preferred, candidates with excellent scheduling experience and strong proficiency in Open Dental will also be considered.
The successful candidate should be a quick learner who follows instructions carefully, adapts well to changing priorities, and performs confidently in a fast-paced surgical environment. They should also be highly organized, proactive, and committed to providing exceptional patient service while maintaining the highest standards of professionalism, accuracy, and HIPAA compliance.
In addition to surgical coordination, the Patient Care Coordinator will support the treatment coordinator with administrative tasks, maintain organized patient records, and help ensure accurate communication between patients, providers, and internal staff.
Scope of Work / Responsibilities

Manage appointment scheduling and patient reminders

Coordinate completion of new patient forms, consent forms, and payment requirements prior to appointments

Maintain and organize patient records and documentation

Respond to patient inquiries and correspondence

Coordinate communication between patients and healthcare professionals

Assist with pre-operative and post-operative patient coordination

Ensure required medical clearances and health documentation are completed prior to surgery

Support the treatment coordinator with administrative tasks and documentation preparation

Prepare reports, spreadsheets, and documentation trackers

Maintain accurate information within the Open Dental practice management system

Assist with insurance coordination and EOB processing

Ensure all patient communication and records follow HIPAA compliance standards

Top 3 Priorities
1. Appointment Scheduling & Patient Coordination
Ensure patients complete required forms, consent documentation, insurance requirements, and payment prior to their visit to maintain efficient clinic operations and minimize appointment delays.
2. HIPAA Compliance & Reliability
Maintain strict confidentiality and accuracy when handling protected health information while consistently demonstrating reliability and accountability.
3. Pre-operative & Post-operative Coordination
Support patients throughout their surgical journey by coordinating medical clearances, surgical instructions, follow-up care, and communication with providers.
Key Performance Indicators (KPIs):

Timely completion of assigned tasks with high accuracy

Productivity metrics and workflow efficiency

Patient-facing outcomes such as reduced appointment delays

Reliability and consistency when managing patient data

Compliance with HIPAA and data privacy protocols

Requirements
Required Skills & Experience
Clinical & Healthcare Experience

Active Registered Nurse (RN) license required

Experience reviewing patient medical histories and medication lists

Basic familiarity with medications commonly used in surgical or dental settings

Familiarity with medical and dental terminology, particularly related to oral surgery

Knowledge of oral surgery workflows is highly preferred

Front Desk & Patient Coordination Experience

Strong front desk experience, preferably in a dental or oral surgery practice

Extensive experience with appointment scheduling, patient communication, and front desk coordination

Ability to manage complex, multi-step patient workflows efficiently

Excellent communication and customer service skills

Systems & Software Experience
Experience with the following systems:

Open Dental (required; hands-on experience is non-negotiable)

Delta Dental insurance integration (EOB processing) is preferred

Zoom Phone

Professional Skills

Strong understanding of HIPAA compliance and patient confidentiality

High attention to detail and organizational skills

Strong critical thinking and problem-solving abilities

Ability to work independently with minimal supervision

Strong focus, productivity, and accountability in a remote work environment

Quick learner who can follow instructions closely and adapt to new workflows

Comfortable working confidently in a fast-paced surgical practice

Relevant Professional Experience
Candidates with experience in the following roles are strongly preferred:

Medical Receptionist

Medical Scribe

Patient Care Coordinator

Dental Receptionist

Healthcare Administrative Assistant

Experience in medical, dental, or oral surgery environments is highly preferred, with oral surgery experience considered a significant advantage.
Basic requirements

Must be proficient in speaking and writing English very clearly

Must have relevant work experience

Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]

Must be available for video meetings with your camera on (when needed)

Technical requirements

Device: Reliable laptop or desktop computer.

Internet: High-speed connection (minimum 10 Mbps).

Audio: Noise-canceling headset.

Video: Webcam for virtual meetings.

Workspace: Quiet, professional environment.

Benefits

Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.

Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.

Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.

Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.

Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.

Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.

These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.
Originally posted on Himalayas