Oracle Utilities Architect ArcOne Ready

We are seeking a highly skilled Oracle Utilities Technical Architect with 9+ years of experience in Oracle Utilities applications, including CC&B, CCS, C2M, and MDM. The ideal candidate will possess strong technical architecture, application development, integration, automation, and operational support experience within utility environments.
The candidate will be responsible for solution design, development leadership, integration architecture, cloud modernization, workflow automation, and managed services support. Experience in utility business process automation, work management integrations, exception management, and operational workflow optimization is highly desirable.
This role serves as an excellent foundation for future specialization in ArcOne-based utility operations and automation solutions.

Key Responsibilities
Solution & Technical Architecture
• Provide technical architecture and solution design for Oracle Utilities applications.
• Design scalable, secure, and high-performing enterprise solutions.
• Define integration architectures between Oracle Utilities applications and enterprise platforms.
• Develop technical standards, design patterns, and governance practices.
• Support application modernization and cloud adoption initiatives.
Oracle Utilities Development & Integration
• Work extensively with Oracle CC&B, CCS, C2M, and MDM platforms.
• Design and develop solutions for Market Transaction Management (MTM).
• Develop and customize Oracle Utilities components using Java, Groovy, SQL, and HQL2SQL.
• Design and implement integrations with external, third-party, and government systems.
• Support CRM, Payment, Billing, Metering, and Customer Operations functions.
• Lead API and web service integration initiatives.
Workflow Automation & Operational Excellence (Enhanced)
• Design and implement workflow automation solutions to improve operational efficiency.
• Support business process orchestration and exception management initiatives.
• Optimize operational processes through automation and queue management.
• Design solutions for work allocation, activity tracking, and case management.
• Identify opportunities for reducing manual processing through intelligent automation.
• Support service-level monitoring and operational performance improvements.
Managed Services & Production Support (Enhanced)
• Provide technical leadership during production support activities.
• Lead root cause analysis and complex issue resolution efforts.
• Support application transition into Managed Services and operational support models.
• Establish operational readiness processes and support frameworks.
• Drive continuous service improvement initiatives.
• Support incidents, problems, and change management activities.
Technical Leadership
• Lead offshore and distributed development teams.
• Mentor developers and technical leads.
• Collaborate with client stakeholders, vendors, and business teams.
• Participate in requirement gathering, design, testing, deployment, and Go-Live support activities.
• Act as a technical liaison between business, architecture, and delivery teams.

Required Technical Skills
Must Have
Oracle Utilities
• Oracle Utilities CC&B / CCS
• Oracle Utilities C2M / MDM
• Oracle Utilities Application Framework (OUAF)
• Market Transaction Management (MTM)
• Billing and Metering Solutions
• Oracle Utilities Technical Design and Development
Development & Integration
• Java
• Groovy
• SQL / HQL2SQL
• REST APIs
• Web Services
• System Integration Design
• API Development
• Technical Architecture and Solution Design
Architecture & Support
• Enterprise Application Architecture
• Integration Architecture
• Production Support and Troubleshooting
• Root Cause Analysis
• Performance Optimization
• Technical Leadership
Operational & Automation Skills (New)
• Business Process Automation
• Workflow Design Concepts
• Operational Process Optimization
• Exception Management
• Service Operations Support
• Queue-Based Processing Concepts

Preferred Skills (Enhanced for ArcOne Readiness)
Oracle Utilities Operations
• Oracle Utilities To Do Framework
• Batch Processing Optimization
• Business Event Processing
• Operational Support Architecture
• Utility Operations Management
• Meter-to-Cash Business Processes
Workflow & Automation
• Workflow Orchestration Platforms
• Work Queue Management
• Case Management Solutions
• Exception Processing Frameworks
• Digital Process Automation
• Intelligent Task Routing
Managed Services
• Application Managed Services (AMS)
• Service Transition & Operational Readiness
• Continuous Service Improvement
• SLA-Based Support Models
• Incident & Problem Management
Work Management & Field Operations
• Work and Asset Management (WAM)
• Work Management Integrations
• Service Order Management
• Utility Field Operations
• Workforce Process Automation
Cloud & Modernization
• Oracle Cloud Infrastructure (OCI)
• Oracle Utilities Customer Cloud Service
• Cloud Migration Programs
• Cloud-Native Architecture
• Framework Modernization
Additional Desirable Experience
• Smart Grid Gateway (SGG)
• Government System Integrations
• Third-Party Platform Integrations
• Utility Industry Experience
• Distributed/Offshore Team Leadership

Key Competencies
• Technical Architecture & Solution Design
• Oracle Utilities Application Development
• Integration Architecture
• Workflow Automation
• Operational Excellence
• Managed Services Leadership
• Production Support & Troubleshooting
• Process Optimization
• Technical Governance
• Client & Stakeholder Management
• Utility Domain Expertise
• Team Leadership & Mentoring

Preferred ArcOne Cross-Skilling Attributes (New Section)
Candidates with experience in the following areas will be prioritized as strong candidates for future ArcOne enablement:
• Workflow orchestration and automation platforms.
• Utility operational process automation.
• Queue management and exception handling frameworks.
• Oracle Utilities To Do management.
• Work management and service order processes.
• Managed Services and operational support environments.
• Case management and operational workflow solutions.
• Process optimization and continuous improvement initiatives.

Recommendation
Keep ArcOne as a preferred future specialization rather than a mandatory skill. This approach significantly expands the hiring pool while ensuring architects possess 85-90% of the foundational capabilities needed for successful ArcOne cross-training. The strongest predictors of ArcOne success are OUAF expertise, workflow automation exposure, To Do framework knowledge, managed services experience, and operational support architecture, not prior ArcOne product experience alone.