Operations Specialist

🚀 Operations Specialist (Workforce Operations / Live Scheduling / Staffing Coordination)
Full-Time Remote | U.S. Hours
💼 About the Role
We’re hiring a highly organized and execution-focused Operations Specialist to manage live workforce operations inside a fast-moving scheduling and staffing environment.
This is not a traditional admin or support role.
This position sits at the center of daily operations and is responsible for:

filling shifts,

coordinating workers,

resolving real-time operational issues,

and ensuring clients receive seamless service execution.

You’ll manage the full shift lifecycle:
from onboarding professionals → scheduling coverage → monitoring attendance → resolving emergencies and last-minute changes.
If you thrive in:

fast-paced environments,

live operational coordination,

staffing logistics,

and high-ownership roles,

this opportunity is a strong fit.
🔥 What You’ll Own
Shift Fulfillment & Workforce Coordination

Own the end-to-end shift fulfillment process

Respond quickly to incoming client staffing requests

Assign professionals to shifts and confirm attendance

Ensure shifts are filled accurately and on time

Coordinate coverage for urgent or last-minute staffing needs

Live Operations & Real-Time Issue Resolution

Monitor live attendance and track clock-ins

Follow up on:

late arrivals

no-shows

cancellations

emergencies

Quickly secure replacement workers when needed

Coordinate directly with:

clients

workforce professionals

on-site managers

Resolve operational issues in real time while maintaining service quality

Workforce Onboarding & Engagement

Onboard and activate workers on the platform

Maintain ongoing communication with professionals

Build long-term workforce reliability and engagement

Ensure workers understand schedules, expectations, and workflows

Systems, Tracking & Documentation

Keep operational systems, trackers, and notes fully updated

Maintain accurate scheduling and attendance records

Document issues, resolutions, and operational updates clearly

Ensure workflows remain organized and scalable

Process Improvement & Operational Efficiency

Identify recurring operational bottlenecks

Recommend workflow improvements to increase efficiency

Improve:

response times

attendance reliability

shift fill rates

operational consistency

✅ Required Experience & Skills

2+ years experience in:

operations

staffing

workforce coordination

scheduling

marketplace operations

Strong written and spoken English communication skills

Ability to multitask and manage live priorities under pressure

Strong stakeholder coordination and communication abilities

Experience using:

operational systems

scheduling platforms

CRMs

digital communication tools

Strong organizational and time-management skills

Reliable internet and professional remote work setup

⭐ Nice-to-Have Experience

Experience in:

staffing agencies

workforce marketplaces

shift-based businesses

on-demand service environments

Experience handling:

attendance tracking

clock-ins

no-show management

workforce KPIs

Startup or high-growth operational experience

Process improvement and workflow optimization exposure

🧠 What Makes You a Strong Fit

You stay calm in fast-moving operational environments

You proactively solve problems before they escalate

You take ownership instead of waiting for direction

You communicate confidently with both clients and workers

You are highly organized and detail-oriented

You thrive balancing multiple live priorities simultaneously

📅 What a Typical Day Looks Like

Review incoming shift requests and staffing needs

Coordinate with professionals to confirm attendance

Monitor active shifts and resolve live operational issues

Handle last-minute cancellations and replacement staffing

Communicate with clients and on-site managers

Update trackers, systems, and operational notes

Identify inefficiencies and improve workflows

In short:
You ensure every shift is covered, every issue is resolved quickly, and daily operations run smoothly from start to finish.
📊 Key Metrics for Success (KPIs)

Shift fill rate

Time-to-fill open shifts

Reduction in no-shows and attendance issues

Client response and resolution time

Workforce reliability and engagement

Operational accuracy and documentation quality

Client satisfaction scores

🌟 Why This Role Stands Out

High-impact operational ownership role

Fast-paced environment with real-time decision-making

Strong growth exposure inside a scaling business

Opportunity to directly influence operational success and service quality

Work closely with clients, workforce teams, and leadership

🧪 Interview Process

Initial Phone Screen

Video Interview with Pavago Recruiter

Scenario-Based Operations Interview

Client Interview

Offer & Background Verification

👉 Apply Now
If you:

thrive in fast-paced operations,

enjoy coordinating people and solving problems in real time,

can manage live scheduling and workforce logistics,

and take ownership of outcomes,

this role is a strong fit for you.
Originally posted on Himalayas