Operations & Scheduling Coordinator – Remote | A$6/hour
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
IT Hero is seeking an experienced remote Operations & Scheduling Coordinator to coordinate field technicians, keep jobs moving and maintain accurate records from initial request through completion and equipment return.
RATE AND AVAILABILITY
• A$6 AUD per hour.
• Monday to Friday, 8:30 am–5:30 pm Sydney, Australia time, following Sydney daylight-saving changes. Break arrangements and billable hours will be agreed before commencement.
• Occasional weekend work is required, with timing agreed in advance.
• You must give IT Hero your full attention during agreed working hours. You must not work another job, service other clients or overlap another employer's shift while working for IT Hero.
COORDINATION EXPERIENCE IS ESSENTIAL
You must have previous experience in operations coordination, field-service scheduling, dispatch or a closely related coordination role. You must be confident speaking on the phone with our staff and technicians, following up actions and resolving scheduling issues. This role involves operational calls, not cold calling or sales prospecting.
YOUR RESPONSIBILITIES
1. Schedule and coordinate technicians and subcontractors across Australian locations. Confirm availability, site access, inductions, travel, tools, vehicles and required equipment before confirming attendance.
2. Plan recurring maintenance and project work ahead of deadlines. Keep unscheduled jobs visible, follow up outstanding bookings and escalate capacity or access problems early.
3. Speak with staff, technicians and site contacts by phone and email to confirm arrangements, explain work orders, follow up progress and communicate changes promptly.
4. Maintain the project/job tracker and resource planner accurately. Every open job must show its current status, assigned owner, next action, due date and any blocker. Record updates promptly and check for missing or conflicting information.
5. Coordinate equipment dispatches and returns, including return labels, courier collections, tracking numbers and follow-up. Record the relevant job, equipment identity/serial number, custodian and location. Keep returns open until receipt is confirmed; a booked collection is not a completed return.
6. Coordinate staff and subcontractor onboarding and site inductions. Maintain supporting records and follow up missing requirements before attendance.
7. Prepare and organise job folders, approved work orders, required site documents, purchase orders and completion evidence. Check documentation is complete for handover to the invoicing team.
8. Provide a concise daily update covering completed work, upcoming bookings, unscheduled or overdue jobs, outstanding equipment returns and decisions needed. Keep accurate time records linked to the work performed.
WHAT WE NEED
• Demonstrated coordination experience managing multiple jobs and competing deadlines.
• Clear spoken and written English and a confident, professional phone manner.
• Strong Excel/Google Sheets skills and confidence using Outlook, shared files and scheduling systems.
• Reliable follow-through, attention to detail and willingness to raise problems early.
• Reliable computer, internet connection, headset and a quiet place for calls.
• Experience with IT field services, maintenance, logistics or equipment returns is highly regarded.
SUCCESS IN THIS ROLE
Schedules are confirmed and communicated ahead of time; open jobs and returns have clear next actions; tracker entries agree with supporting evidence; and risks are escalated early with practical options. You will coordinate within approved procedures and authority, with commercial or technical decisions referred to the appropriate manager.
TO APPLY
Please include:
1. A short summary of your coordination and scheduling experience, including the number of technicians or jobs you have managed.
2. An example of how you followed up overdue work or equipment returns through to confirmed completion.
3. Confirmation that you accept A$6 AUD per hour and can cover 8:30 am–5:30 pm Sydney time, with occasional agreed weekend work.
4. Confirmation that you will not work another job or service other clients during IT Hero working hours.
5. Your availability to start and willingness to complete a short phone interview and a practical coordination exercise using sample information.
Please apply through Freelancer. Do not include confidential information from previous employers or clients. Applicants without coordination experience will not be suitable for this role.
RATE AND AVAILABILITY
• A$6 AUD per hour.
• Monday to Friday, 8:30 am–5:30 pm Sydney, Australia time, following Sydney daylight-saving changes. Break arrangements and billable hours will be agreed before commencement.
• Occasional weekend work is required, with timing agreed in advance.
• You must give IT Hero your full attention during agreed working hours. You must not work another job, service other clients or overlap another employer's shift while working for IT Hero.
COORDINATION EXPERIENCE IS ESSENTIAL
You must have previous experience in operations coordination, field-service scheduling, dispatch or a closely related coordination role. You must be confident speaking on the phone with our staff and technicians, following up actions and resolving scheduling issues. This role involves operational calls, not cold calling or sales prospecting.
YOUR RESPONSIBILITIES
1. Schedule and coordinate technicians and subcontractors across Australian locations. Confirm availability, site access, inductions, travel, tools, vehicles and required equipment before confirming attendance.
2. Plan recurring maintenance and project work ahead of deadlines. Keep unscheduled jobs visible, follow up outstanding bookings and escalate capacity or access problems early.
3. Speak with staff, technicians and site contacts by phone and email to confirm arrangements, explain work orders, follow up progress and communicate changes promptly.
4. Maintain the project/job tracker and resource planner accurately. Every open job must show its current status, assigned owner, next action, due date and any blocker. Record updates promptly and check for missing or conflicting information.
5. Coordinate equipment dispatches and returns, including return labels, courier collections, tracking numbers and follow-up. Record the relevant job, equipment identity/serial number, custodian and location. Keep returns open until receipt is confirmed; a booked collection is not a completed return.
6. Coordinate staff and subcontractor onboarding and site inductions. Maintain supporting records and follow up missing requirements before attendance.
7. Prepare and organise job folders, approved work orders, required site documents, purchase orders and completion evidence. Check documentation is complete for handover to the invoicing team.
8. Provide a concise daily update covering completed work, upcoming bookings, unscheduled or overdue jobs, outstanding equipment returns and decisions needed. Keep accurate time records linked to the work performed.
WHAT WE NEED
• Demonstrated coordination experience managing multiple jobs and competing deadlines.
• Clear spoken and written English and a confident, professional phone manner.
• Strong Excel/Google Sheets skills and confidence using Outlook, shared files and scheduling systems.
• Reliable follow-through, attention to detail and willingness to raise problems early.
• Reliable computer, internet connection, headset and a quiet place for calls.
• Experience with IT field services, maintenance, logistics or equipment returns is highly regarded.
SUCCESS IN THIS ROLE
Schedules are confirmed and communicated ahead of time; open jobs and returns have clear next actions; tracker entries agree with supporting evidence; and risks are escalated early with practical options. You will coordinate within approved procedures and authority, with commercial or technical decisions referred to the appropriate manager.
TO APPLY
Please include:
1. A short summary of your coordination and scheduling experience, including the number of technicians or jobs you have managed.
2. An example of how you followed up overdue work or equipment returns through to confirmed completion.
3. Confirmation that you accept A$6 AUD per hour and can cover 8:30 am–5:30 pm Sydney time, with occasional agreed weekend work.
4. Confirmation that you will not work another job or service other clients during IT Hero working hours.
5. Your availability to start and willingness to complete a short phone interview and a practical coordination exercise using sample information.
Please apply through Freelancer. Do not include confidential information from previous employers or clients. Applicants without coordination experience will not be suitable for this role.
Apply on Freelancer →
Project sourced from Freelancer.com. Applications happen directly on the original platform — we never collect your data.