Operations Coordinator

Operations Coordinator – KPI Reporting, SOPs & Cross-Functional Operations | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Business Hours
About the Role
At Pavago, one of our clients is hiring an Operations Coordinator to keep day-to-day business operations organized, measurable, and moving efficiently across multiple departments.
This is an execution-focused role for someone who enjoys bringing structure to complex workflows, tracking performance, maintaining accurate documentation, and ensuring teams consistently follow through on operational priorities.
You’ll coordinate across functions including Operations, Finance, HR, Customer Service, Logistics, IT, and Vendor Management, serving as a key connection point between teams while giving leadership clear visibility into KPIs, deadlines, risks, bottlenecks, and operational performance.
If you’re highly organized, comfortable working with spreadsheets and operational data, and naturally notice when tasks or processes are falling behind, this role is a strong fit.
What You’ll Own
Process & Workflow Coordination

Track operational workflows across multiple departments

Monitor:

Tasks

Deadlines

Dependencies

Deliverables

Outstanding action items

Ensure recurring processes are completed according to established SOPs

Proactively follow up with stakeholders on overdue or incomplete work

Maintain visibility into ownership and next steps

Identify bottlenecks, delays, and operational gaps before they become larger issues

Escalate risks when necessary

Help maintain consistency and accountability across recurring workflows

KPI Tracking & Operational Reporting

Maintain operational dashboards, trackers, and reporting systems

Prepare:

Weekly operational reports

Monthly KPI summaries

Leadership updates

Performance insights

Track metrics including:

Productivity

Utilization

Workflow completion

Operational efficiency

Use Excel and Google Sheets to organize and analyze operational data

Ensure reporting data is accurate, current, and actionable

Identify trends, inconsistencies, and areas requiring attention

Give leadership clear visibility into operational performance

Documentation & SOP Management

Create, maintain, and update:

Standard Operating Procedures (SOPs)

Process maps

Operational checklists

Compliance documentation

Maintain organized records within systems such as:

Google Drive

SharePoint

Notion

Ensure documentation is current, accessible, and easy to navigate

Help standardize recurring operational processes

Maintain documentation in an audit-ready state

Identify outdated, incomplete, or inconsistent process documentation

Vendor & Partner Coordination

Communicate with vendors and external partners regarding:

Deliverables

Timelines

Invoices

Service updates

Monitor vendor commitments and SLAs

Follow up on outstanding requirements

Escalate delays or performance issues proactively

Maintain organized vendor documentation and approvals

Help ensure vendor obligations and deadlines are not missed

Cross-Functional Operations Support

Coordinate recurring workflows between departments

Keep stakeholders aligned on deadlines, responsibilities, and next steps

Maintain clear communication across operational functions

Support leadership with:

Operational research

Reporting

Analysis

Ad hoc initiatives

Track cross-functional dependencies and follow-ups

Help maintain accountability across teams

Support new operational initiatives as business priorities evolve

Compliance & Operational Controls

Ensure operational activities align with established company processes and requirements

Maintain accurate logs, records, and tracking systems

Support audit readiness through organized documentation

Identify missing or inconsistent operational information

Help maintain strong internal controls and process discipline

Flag process deviations and documentation gaps

Support improvements that make operational controls more reliable

Requirements

2+ years of experience in:

Operations

Business Coordination

Administrative Operations

Similar operational support roles

Strong proficiency with:

Microsoft Office

Google Workspace

Excel

Google Sheets

Strong spreadsheet skills, including:

Pivot tables

KPI tracking

Dashboards

Operational reporting

Experience with business systems such as:

Salesforce

HubSpot

NetSuite

Similar CRM or ERP platforms

Strong organizational and multitasking abilities

Excellent written and verbal English communication skills

Strong attention to detail and documentation accuracy

Ability to coordinate effectively across multiple departments and stakeholders

Strong follow-through and accountability

Ability to work independently in a remote environment

Availability during U.S. business hours

Nice to Have

Experience creating and maintaining SOPs

Exposure to process improvement methodologies such as:

Lean

Six Sigma

Kaizen

Familiarity with:

Power BI

Tableau

Looker

Experience supporting:

SaaS companies

Logistics businesses

Professional services

Service-based organizations

Experience working across multiple departments or business functions

Experience with vendor management and SLA tracking

Experience preparing operational reporting for leadership

Tools & Technology
Microsoft Excel | Google Sheets | Google Workspace | Microsoft Office | Salesforce | HubSpot | NetSuite | Google Drive | SharePoint | Notion | Power BI | Tableau | Looker
What Makes You a Strong Fit
You’ll likely thrive in this role if you:

Thrive on structure, organization, and accountability

Notice operational gaps before others do

Follow through consistently without requiring constant supervision

Are comfortable coordinating across multiple departments

Can balance recurring workflows with urgent priorities

Enjoy working with data, trackers, dashboards, and operational reporting

Communicate clearly and professionally with internal and external stakeholders

Naturally keep track of deadlines and outstanding action items

Are comfortable escalating risks when execution starts falling behind

Look for ways to make processes more efficient and reliable

Take ownership of keeping operations organized and visible

What a Typical Day Looks Like
Your day may begin by reviewing workflow progress across departments, checking outstanding action items, and identifying anything approaching or exceeding its deadline.
Throughout the day, you could update KPI dashboards, prepare operational reports, follow up with internal teams, coordinate with vendors, update SOPs, and review data for inconsistencies or missing information.
You’ll also prepare leadership updates, support cross-functional initiatives, and escalate bottlenecks or risks before they begin affecting execution.
A significant part of your role is making sure everyone has clear visibility into what needs to happen, who owns it, when it is due, and whether it is on track.
In short: you keep operations organized, measurable, visible, and moving forward.
Key Metrics for Success

On-time completion of operational workflows

Accurate and timely KPI reporting

Minimal missed deadlines or coordination gaps

Zero missed vendor or operational obligations

Current and audit-ready SOPs and documentation

Accurate operational dashboards and trackers

Timely identification and escalation of bottlenecks

Strong cross-functional communication and follow-through

Improved consistency across recurring processes

Positive leadership and stakeholder feedback

Why This Role Stands Out

High visibility across multiple areas of the business

Direct collaboration with leadership and operational teams

Exposure to:

Operations management

KPI reporting

Process improvement

Vendor management

Cross-functional coordination

Opportunity to improve systems rather than simply maintain them

Strong ownership over operational execution

Fully remote working environment

Career growth opportunities into:

Senior Operations Coordinator

Operations Manager

Project Manager

Business Operations Manager

Interview Process

Initial Application

Spark Hire One-Way Video Interview

Video Interview with Pavago Recruiter

Practical Task — KPI Dashboard or Process Tracker Exercise

Client Interview

Offer & Background Verification

Spark Hire Video Interview – Required
As part of the application process, all candidates are required to complete a one-way video interview through Spark Hire.
After completing the first step of your application, you’ll receive a Spark Hire invitation by email with instructions to record and submit your video responses.
Completion of the Spark Hire video is required to be considered for the next stage. Please check your inbox as well as your spam or junk folder for the invitation.
Apply Now
If you’re an Operations Coordinator who is highly organized and comfortable with KPI reporting, Excel, Google Sheets, SOPs, vendor coordination, and cross-functional workflows, we’d love to hear from you.
Apply today and help keep business operations organized, measurable, accountable, and moving forward.
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Originally posted on Himalayas