Operations and Account Support Coordinator

Our client is an established Australian specialist in waterproofing, building remediation, and compliance services. With over 20 years of industry experience, they deliver practical, compliant, and end-to-end solutions across strata, commercial, government, and infrastructure sectors. They are dedicated to ensuring long-term protection and regulatory compliance for a diverse portfolio of building assets.
They are now seeking to hire an Operations and Account Support Officer to provide critical administrative, project coordination, and compliance support that ensures smooth operational and client-related execution.
Job Responsibilities
Operations & Account Support

Provide day-to-day administrative, scheduling, and operational support to the Chief Operating Officer

Assist the Account Manager with client documentation, correspondence, and record keeping

Provide administrative support to manage client accounts and service requests

Track client deliverables, action items, and follow-ups to ensure timely completion

Support the preparation of client reports, updates, and documentation packs

Assist with internal operational process documentation and improvements

Support invoice tracking and documentation coordination

Maintain accurate client, project, and operational records across company systems and filing platforms

Project & Site Coordination

Assist in tracking project timelines, schedules, deliverables, and progress updates

Coordinate communication and email flow between internal teams, site teams, contractors, and clients

Track subcontractor schedules and project progress updates

Maintain daily site reports and project documentation registers

Compliance & Licence Management

Monitor and track expiration dates for company trade licences, permits, and regulatory registrations

Coordinate the timely renewal of company licences and compliance documentation

Track employee certifications, insurance policies, and professional licences

Liaise with relevant authorities and service providers to ensure ongoing compliance

Maintain an updated compliance and renewal calendar to avoid missed deadlines

Assist in compliance tracking for safety documentation, permits, and inspections

Requirements

Proven administrative and coordination experience within the construction or building remediation industry

Excellent written and verbal English communication skills for professional email coordination and stakeholder management

High level of organisational and time-management skills with a strong attention to detail

Demonstrated experience handling project documentation, tracking schedules, and managing compliance records

Proficiency in Microsoft Office, including Word, Excel, and Outlook, at an intermediate to advanced level

Experience utilising online collaboration tools such as Microsoft Teams, OneDrive, and SharePoint

Ability to manage multiple priorities and meet strict deadlines in a fast-paced environment

Reliable and self-managing when working in a remote environment

Ability to work full-time hours aligned to Australian Eastern Standard Time business hours

Nice-to-Have Skills

Experience liaising directly with Australian councils, regulatory authorities, or building compliance bodies

Prior experience supporting executive-level operations and account managers simultaneously

Familiarity with the strata, commercial, or government sectors within the Australian market

Benefits

​Permanent work-from-home set-up

Dayshift (Australian business hours)

Full-time job

HMO (STAFF only)

Annual leave

13th-month pay

With Government Mandated Benefits

Originally posted on Himalayas