Online Operations Manager Needed

Online Ops Manager: Core Responsibilities
Operations Management
Oversee day-to-day business operations
Identify operational bottlenecks and implement improvements
Build and refine internal systems and workflows
Ensure projects move forward efficiently and on schedule
Coordinate cross-functional tasks across the business
Online Business Management
Support launch planning and execution
Assist with offer implementation and operational planning
Monitor and improve client journeys
Recommend improvements that support business growth and increased revenue
Coordinate moving pieces across multiple projects and initiatives
Kajabi & Marketing Operations
Build and maintain landing (funnel, checkout) pages
Build and optimize automations
Create and manage nurture sequences
Set up email campaigns and broadcasts
Organize and maintain customer journeys
Ensure backend systems function properly across offers and funnels
Client Experience & Relationship Management
Oversee the client onboarding process
Manage onboarding systems and workflows
Coordinate contracts and operational documentation
Re-engage previous clients and maintain ongoing client relationships
Support customer communication where appropriate
Ensure a smooth and professional client experience
Team Leadership & Management
Assist with hiring new team members
Participate in interviews and candidate evaluation
Develop onboarding processes for new hires
Train and support team members in their responsibilities
Serve as Team Lead by providing direction, accountability, and operational oversight
Delegate operational tasks where appropriate and monitor completion
Systems & Process Development
Document Standard Operating Procedures (SOPs)
Create scalable operational processes
Improve internal documentation
Identify automation opportunities
Ensure business systems remain organized and efficient
Strategic Support
Conduct business and operational audits
Identify revenue opportunities and operational inefficiencies
Recommend improvements to products, systems, and customer journeys
Provide operational insight to support sustainable business growth
Support implementation of long-term strategic initiatives
Focus
The primary focus of this role is to ensure Progressive Love Academy operates efficiently behind the scenes, allowing leadership (Kenya K. Stevens) to focus on vision, teaching, and growth while maintaining a high-quality client experience and scalable operational infrastructure.