Omnichannel Hospitality Chatbot Integration

I need a single chatbot experience that meets the expectations of my hospitality audience on three fronts—my website, Instagram, and WhatsApp—while letting me manage everything from one dashboard. The goal is personal in nature, yet it still has to feel every bit as polished as a full-scale hospitality brand.

Core tasks the bot must perform:
• Answering FAQs in a friendly, brand-consistent tone
• Capturing and tagging new leads so I can follow up later
• Providing round-the-clock customer support without human intervention

For the build, I am open to solutions such as Dialogflow, ManyChat, Meta’s WhatsApp Business API, or a custom stack that achieves the same seamless handoff between channels. What matters is a unified workflow where I can edit intents, update responses, and pull conversation analytics from one place—even on mobile.

Deliverables
1. Fully deployed chatbot on my website (widget or embedded), Instagram DM, and WhatsApp Business number
2. Centralized dashboard with user-friendly flow editor and lead export/reporting features
3. Tested scenarios covering at least 30 common hospitality FAQs, opt-in lead capture, and automated escalation to email when needed
4. Short handover guide so I can tweak answers and add new flows myself

Acceptance criteria
• Messages sync in real time across all three platforms
• Average response latency under two seconds in live tests
• Leads recorded with timestamp and channel source
• 100 % pass rate on the agreed test script of FAQs and support scenarios

If you have prior projects that combine these channels for hospitality or similar service industries, feel free to share a quick demo link or screenshots so I can see how you approach flow design and user experience.