NYC Onsite L1 Tech Support

I need a reliable L1 technician who can be physically present in mid-town Manhattan every Monday and Tuesday, four hours per day, for the next twelve months. During each shift you will offer front-line support for laptops, desktops, printers and related peripherals across a mixed Windows 10/11 and Mac environment.

Your routine will center on:
• Troubleshooting hardware faults and replacing basic components when required
• Installing, configuring or re-imaging approved software as requested by users or the IT team
• Providing walk-up help and closing break/fix tickets, with concise notes entered in ServiceNow before you leave
• Taking an initial look at occasional network-connectivity complaints and escalating anything beyond the first-level checklist

All spare parts, software media and administrative credentials are maintained onsite; I simply ask that you bring a small diagnostic toolkit. Professional, courteous interaction with end users is just as important to me as technical skill.

Success is measured by same-day resolution of all standard incidents raised during your four-hour window, accurate ticket documentation, and up-to-date asset records after any change. If this steady, part-time engagement fits your schedule and expertise, I look forward to working together.