MUST HAVE Microsoft Clarity EXPERIENCE - CRO Expert for Shopify Store

We are looking for an experienced ecommerce CRO specialist to review Microsoft Clarity recordings and identify why visitors are not converting.

We are a UK clothing brand receiving approximately 3,500 website sessions per day. We want someone who can turn real customer behaviour into specific, practical improvements for our Shopify store.

**What you will do**

* Review a meaningful sample of Microsoft Clarity session recordings
* Analyse mobile and desktop visitors separately
* Review heatmaps, scroll depth, rage clicks, dead clicks and quick exits
* Identify where visitors become confused, hesitate or abandon their purchase
* Focus particularly on:

* Homepage and landing pages
* Product pages
* Standard versus Premium product confusion
* Sizing and fit information
* Add-to-cart journey
* Cart abandonment
* Shipping information
* Returns and exchanges
* Trust and purchase objections
* Compare the behaviour of purchasers and non-purchasers where possible
* Recommend specific CRO changes based on evidence from the recordings

**Required deliverables**

Provide a concise, prioritised report containing:

* The problem identified
* Evidence from Clarity
* Which page or device it affects
* Likely impact on conversion rate
* The exact recommended fix
* Screenshots or links to example recordings
* Priority level: urgent, high, medium or low
* Estimated difficulty: quick fix, moderate or substantial

Please also provide:

* A short Loom video explaining the most important findings
* The five changes most likely to increase sales
* Any obvious technical bugs or broken customer journeys
* Suggested A/B tests where appropriate

**Important**

We do not want a generic website audit or a list of standard CRO best practices. Every recommendation should be supported by behaviour observed in Microsoft Clarity.

The final report must be easy to understand, highly actionable and suitable for sending directly to our Shopify developer or designer.

**Ideal experience**

* Proven Shopify CRO experience
* Strong experience using Microsoft Clarity
* Experience reviewing high-volume ecommerce websites
* Ability to distinguish genuine conversion barriers from isolated user behaviour
* Comfortable making clear, commercially focused recommendations

**When applying, please include**

* Examples of previous Clarity or session-recording audits
* Examples of CRO recommendations that improved conversion rates
* How many recordings you would review
* Your proposed process and turnaround time
* Your fixed price for completing the project