Multiplatform AI Customer Support Chatbot

I want to deploy an AI-powered chatbot that handles customer service across my website, iOS/Android app, and our main social media channels. The bot must confidently answer general inquiries, detailed product questions, and real-time order status updates 24/7, all while keeping our brand voice consistent and friendly.

Core flow
• Users land on any of the three touchpoints and are greeted by the bot.
• Natural-language understanding recognises intent and pulls answers from our knowledge base, product catalog, and order-management API.
• When confidence is low or escalation is requested, the conversation hands off to a live agent with full context.

Essential requirements
• Multichannel deployment (web widget, in-app SDK, Facebook/Instagram Messenger, and WhatsApp Business).
• Conversational AI stack such as Dialogflow CX, Rasa, Microsoft Bot Framework, or an LLM-based custom backend—whichever provides seamless intent detection, entity extraction, and multilingual support.
• Secure integrations: REST/GraphQL for order look-ups, Stripe for payment-related questions, Zendesk (or similar) for ticket escalation.
• Admin console where I can edit FAQs, view analytics, and train new intents without touching code.

Deliverables
1. Conversational design map (greeting, fallback, escalation paths).
2. Fully functional chatbot deployed to staging domains and sandbox app builds.
3. Connection to live production APIs and social channels after approval.
4. Short video walkthrough and hand-over documentation.

Acceptance criteria
• 90 %+ accuracy on a test set of 150 common customer queries.
• Average response time