Multilingual Customer Success Manager

Category: Media

Location:

Currently, we are looking for a Senior Customer Success Manager to join a fast-growing marketing measurement platform helping enterprise advertisers optimize media investments through Marketing Mix Modeling (MMM).

In this role, you will own the post-sale client relationship from onboarding through renewal and expansion, acting as a trusted strategic advisor to CMOs, Media Directors, and Marketing Effectiveness teams. You will help clients translate complex measurement outputs into actionable media and business decisions while collaborating closely with internal data and product teams.

We are looking for a client-facing professional with strong media expertise, experience managing enterprise accounts, and the ability to bridge the gap between analytics and business strategy.

Your Duties

As a Senior Customer Success Manager, you will be responsible for:

Owning the full post-sale customer lifecycle, including onboarding, adoption, renewal, and upsell activities

Serving as the primary point of contact for enterprise clients across Europe

Supporting clients during onboarding and ensuring smooth data collection across online and offline media channels

Building and maintaining strong relationships with senior stakeholders, including CMOs, Media Directors, Marketing Effectiveness Leads, and agency partners

Translating Marketing Mix Modeling (MMM) results into clear, actionable media and business recommendations

Leading recurring strategic reviews, executive presentations, and business performance discussions

Advising clients on media investment decisions and measurement strategies

Coordinating with internal data, analytics, and product teams to ensure successful client outcomes

Monitoring account health, identifying growth opportunities, and driving retention and expansion

Supporting renewal discussions and commercial growth within existing accounts

Acting as the voice of the customer internally and contributing to product improvement initiatives

Educating clients on measurement methodologies, attribution concepts, and media performance best practices

Requirements

7–10 years of experience in Customer Success, Account Management, Strategic Consulting, Media Strategy, Marketing Analytics, or Measurement-related roles

Experience working within media agencies, marketing measurement vendors, AdTech/MarTech companies, or in-house marketing effectiveness teams

Proven track record managing enterprise B2B accounts and senior stakeholder relationships

Strong understanding of media planning, media performance, and marketing measurement

Deep knowledge of media KPIs including Reach, Frequency, Attribution, ROAS, Incremental ROAS, and MMM concepts

Ability to interpret analytical outputs and translate them into business recommendations

Experience conducting executive-level presentations and strategic business reviews

Strong communication, relationship management, and consultative selling skills

Ability to collaborate effectively with technical, data, and product teams

Fluent business-level French and English (mandatory)

Native or fully bilingual Spanish, Italian, or German, depending on the market

DetailsOriginally posted on Himalayas