Multichannel Support & Admin Help

I need a reliable assistant who can keep our customers happy while keeping our back-office tidy. Your day will revolve around two things:

1. Fast, friendly support
You’ll handle incoming questions through email and the live-chat widget on our site. Clear written English, a calm tone, and solid problem-solving skills are essential. When an issue falls outside your reach, you’ll lean on the written playbooks I’ve prepared to offer an approved solution—no waiting for me to step in.

2. Smooth admin workflow
Between conversations, you’ll update order records, enter data into our spreadsheets/CRM, and take care of routine scheduling or inbox clean-up tasks so nothing slips through the cracks.

What success looks like
• Average first-response time under 10 minutes on chat
• Inbox zero by the end of each shift
• Order and customer records fully updated in real time

You’ll start on a part-time basis; hours can grow if we’re a good fit. All tools are browser-based, so a stable internet connection and attention to detail are must-haves. Let me know your availability and any experience with shared inbox or live-chat platforms when you apply.