Multichannel Customer Support Specialist

I need timely, friendly responses sent across three key channels—social-media replies, email, and live chat—so every customer feels heard within minutes, not hours. The bulk of the work happens on our social accounts, where you will:

• Moderate and respond to Comments
• Manage and answer Direct messages

When a question comes in, you’ll draft a clear, brand-aligned reply, log the interaction in our CRM, and flag anything that needs escalation. For email and chat you’ll use our existing templates, updating them when a personalised touch is required.

Success is measured by response time, accuracy, and customer satisfaction. Please highlight your relevant experience handling social media, email, and chat inquiries; that single piece of information will guide my shortlist.