Middle School Technical Support Liaison
Budget / Salary$18–18
TypeFull-time job
LocationUnited States
Posted2 hours ago
Job Description
Residency Requirements: Must reside in the state of Michigan.
K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.
The Middle School Technical Support Liaison ensures every newly enrolled student and family has a successful transition into MGLVA by providing proactive onboarding, technical guidance, and ongoing support during the critical first weeks of enrollment. The role removes barriers to learning, builds family confidence, and helps establish positive engagement habits from day one.
Pay rate for this position: $18.00/hr
Passionate Educators are needed at the Stride K12 partner school, Michigan Great Lakes Virtual Academy (MGLVA). We want you to be a part of our talented team!
The mission of Michigan Great Lakes Virtual Academy (MGLVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!
This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
New Student Onboarding
Serve as the primary onboarding contact for all newly enrolled middle school students and families.
Welcome families to MGLVA and establish a positive first impression.
Ensure students successfully complete the onboarding process before beginning instruction.
Coordinate and facilitate orientation activities and first-day readiness.
Technical Readiness
Assist families with:
Logging into school systems
Device setup and troubleshooting
Learning Coach and student account access
Navigation of the Online School (OLS)
Required software and technology resources
Identify and resolve technical barriers before they impact attendance or engagement.
Family Education & Support
Educate families on:
Daily attendance expectations
Online school routines
Communication tools
Where to obtain ongoing support
Build confidence with families who are new to virtual learning.
Student Engagement
Monitor participation during the first weeks of enrollment.
Conduct follow-up outreach when students have not yet engaged.
Connect families with appropriate Student Support staff when additional interventions are needed.
Collaboration
Work closely with:
Student Support Advisors
Attendance Team
Student Resource Coordinators (SRCs)
School Leadership
Teachers
Enrollment and Registration teams to ensure a seamless transition from enrollment to active participation.
Documentation
Maintain accurate documentation of onboarding contacts and support provided.
Record communication and onboarding milestones in appropriate school systems.
Track onboarding completion and identify trends or recurring barriers.
Supervisory Responsibilities: This position has no formal supervisory responsibilities.
Minimum Required Qualifications:
High School Diploma AND
Four (4) years of relevant work experience OR
Equivalent combination of education and experience
Certificates and Licenses: None required.
OTHER REQUIRED QUALIFICATIONS:
Great organizational and time management skills
Strong written and verbal communication skills
Strong technology skills
Experience using search engines (internet) for research projects
Experience using a student information system and/or other type of database
Proficient in MS Excel, MSWord, and Outlook
Ability to clear required background check
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a home-based position.
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Job Type
RegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting .
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Originally posted on Himalayas
Residency Requirements: Must reside in the state of Michigan.
K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace.
The Middle School Technical Support Liaison ensures every newly enrolled student and family has a successful transition into MGLVA by providing proactive onboarding, technical guidance, and ongoing support during the critical first weeks of enrollment. The role removes barriers to learning, builds family confidence, and helps establish positive engagement habits from day one.
Pay rate for this position: $18.00/hr
Passionate Educators are needed at the Stride K12 partner school, Michigan Great Lakes Virtual Academy (MGLVA). We want you to be a part of our talented team!
The mission of Michigan Great Lakes Virtual Academy (MGLVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us!
This is a full-time position. Ability to work independently, typically 40+ hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9-5 (or 8-4) or as defined by the school.
Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
New Student Onboarding
Serve as the primary onboarding contact for all newly enrolled middle school students and families.
Welcome families to MGLVA and establish a positive first impression.
Ensure students successfully complete the onboarding process before beginning instruction.
Coordinate and facilitate orientation activities and first-day readiness.
Technical Readiness
Assist families with:
Logging into school systems
Device setup and troubleshooting
Learning Coach and student account access
Navigation of the Online School (OLS)
Required software and technology resources
Identify and resolve technical barriers before they impact attendance or engagement.
Family Education & Support
Educate families on:
Daily attendance expectations
Online school routines
Communication tools
Where to obtain ongoing support
Build confidence with families who are new to virtual learning.
Student Engagement
Monitor participation during the first weeks of enrollment.
Conduct follow-up outreach when students have not yet engaged.
Connect families with appropriate Student Support staff when additional interventions are needed.
Collaboration
Work closely with:
Student Support Advisors
Attendance Team
Student Resource Coordinators (SRCs)
School Leadership
Teachers
Enrollment and Registration teams to ensure a seamless transition from enrollment to active participation.
Documentation
Maintain accurate documentation of onboarding contacts and support provided.
Record communication and onboarding milestones in appropriate school systems.
Track onboarding completion and identify trends or recurring barriers.
Supervisory Responsibilities: This position has no formal supervisory responsibilities.
Minimum Required Qualifications:
High School Diploma AND
Four (4) years of relevant work experience OR
Equivalent combination of education and experience
Certificates and Licenses: None required.
OTHER REQUIRED QUALIFICATIONS:
Great organizational and time management skills
Strong written and verbal communication skills
Strong technology skills
Experience using search engines (internet) for research projects
Experience using a student information system and/or other type of database
Proficient in MS Excel, MSWord, and Outlook
Ability to clear required background check
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This is a home-based position.
The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
Job Type
RegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.
If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting .
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Stride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Originally posted on Himalayas
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