Microsoft365 & SharePoint Admin for Healthcare Firm
Budget / Salary₹12,500–37,500
TypeFreelance project
LocationRemote
Posted1 hour ago
Microsoft SharePoint & Microsoft 365 Administration and Support
Project: Merck Life Sciences – Healthcare
Role: Systems Engineer
Duration: August 2023 – Present
Technologies: SharePoint Online, Microsoft 365, Microsoft Teams, OneDrive, ServiceNow, ShareGate
Provided administration, troubleshooting, and production support for Microsoft SharePoint Online and Microsoft 365 environments. The project involved supporting users, managing permissions and SharePoint sites, resolving incidents, and maintaining smooth collaboration across SharePoint, Teams, and OneDrive.
Key Responsibilities & Deliverables:
Administered and supported SharePoint Online and Microsoft 365 environments.
Created and managed modern SharePoint sites, site settings, permissions, and access.
Managed SharePoint-related incidents and service requests through ServiceNow.
Troubleshot SharePoint performance, operational, permission, and access-related issues.
Managed Office 365 identities, groups, security policies, OneDrive, and Microsoft Teams.
Troubleshot OneDrive and OneNote backup and synchronization issues.
Supported Teams access, collaboration, and user-related issues.
Provided remote technical support and user assistance through Teams, Quick Assist, ScreenConnect, and LogMeIn Rescue.
Coordinated with project teams and project managers to resolve technical issues.
Raised and coordinated Microsoft support cases for critical issues.
Supported incident management and provided timely resolution to user-reported problems.
Created and maintained knowledge documentation and troubleshooting guides.
Project Outcome:
Delivered ongoing application and production support, helping users effectively utilize SharePoint Online and Microsoft 365 collaboration services while maintaining reliable incident resolution and user support.
Project: Merck Life Sciences – Healthcare
Role: Systems Engineer
Duration: August 2023 – Present
Technologies: SharePoint Online, Microsoft 365, Microsoft Teams, OneDrive, ServiceNow, ShareGate
Provided administration, troubleshooting, and production support for Microsoft SharePoint Online and Microsoft 365 environments. The project involved supporting users, managing permissions and SharePoint sites, resolving incidents, and maintaining smooth collaboration across SharePoint, Teams, and OneDrive.
Key Responsibilities & Deliverables:
Administered and supported SharePoint Online and Microsoft 365 environments.
Created and managed modern SharePoint sites, site settings, permissions, and access.
Managed SharePoint-related incidents and service requests through ServiceNow.
Troubleshot SharePoint performance, operational, permission, and access-related issues.
Managed Office 365 identities, groups, security policies, OneDrive, and Microsoft Teams.
Troubleshot OneDrive and OneNote backup and synchronization issues.
Supported Teams access, collaboration, and user-related issues.
Provided remote technical support and user assistance through Teams, Quick Assist, ScreenConnect, and LogMeIn Rescue.
Coordinated with project teams and project managers to resolve technical issues.
Raised and coordinated Microsoft support cases for critical issues.
Supported incident management and provided timely resolution to user-reported problems.
Created and maintained knowledge documentation and troubleshooting guides.
Project Outcome:
Delivered ongoing application and production support, helping users effectively utilize SharePoint Online and Microsoft 365 collaboration services while maintaining reliable incident resolution and user support.
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