Member Support Specialist

At PDI Technologies, we empower some of the world's leading convenience retail and petroleum brands with cutting-edge technology solutions that drive growth and operational efficiency. By “Connecting Convenience” across the globe, we empower businesses to increase productivity, make more informed decisions, and engage faster with customers through loyalty programs, shopper insights, and unmatched real-time market intelligence via mobile applications, such as GasBuddy. We’re a global team committed to excellence, collaboration, and driving real impact. Explore our opportunities and become part of a company that values diversity, integrity, and growth.
Role Overview

The Member Support Specialist will be primarily responsible for providing support to our members. The mission is to help members to resolve their questions and complaints with the highest level of courtesy, urgency, and efficiency. The person in this role will be utilizing their deep knowledge of our clients’ payment and loyalty programs and collaborating with many teams internally.

The perfect candidate will be able to demonstrate excellent problem solving, analytical and communication skills, as well as have passion for learning new information daily.c

Available Shift:

Monday through Friday, 9:00AM – 6:00PM Central Time

Key Responsibilities

Address member inquiries professionally to build positive relationships and long-term memberships.

Resolve issues efficiently, contributing to the company’s bottom line.

Monitor email queue and handle member inquiries and questions

Follow up to member inquiries by taking specific action in a timely manner

Work on special short-term projects to offer customized support for new programs

Work with the Management Team to stay updated on product and program knowledge, and be informed of any changes in company policies

Work with confidential customer information and demonstrate highest levels of integrity

Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Track and report to the management on systemic issues and provide insight on trends

Participate in additional training courses when needed

Other duties as assigned

Qualifications

1-2 years of experience in a helpdesk/call center environment preferred; any customer service is a plus

High school diploma/GED required

Highest sense of integrity and discretion required

Ability to remain professional and courteous with customers at all times

Excellent written and verbal communication skills

Ability to build relationships and strong alliances across the organization

Willingness to learn every day, do it fast and use knowledge appropriately

Ability to work independently and in a team environment

Individual should be technically literate and possess analytical thinking skills

The employee must have the ability to work various shifts should the business need arise

Proficiency with MS Office and good typing skills (min. 40 wpm)

Provide a positive, professional, empathetic, and customer-focused manner

Solid organization and work prioritization skills

Care to do a great job and desire to grow professionally

PDI is committed to offering a well-rounded benefits program, designed to support and care for you, and your family throughout your life and career. This includes a competitive salary, market-competitive benefits, and a quarterly perks program. We encourage a good work-life balance with ample time off [time away] and, where appropriate, hybrid working arrangements. Employees have access to continuous learning, professional certifications, and leadership development opportunities. Our global culture fosters diversity, inclusion, and values authenticity, trust, curiosity, and diversity of thought, ensuring a supportive environment for all.
Originally posted on Himalayas