Member Happiness Team Lead

Oversee daily operations

Quality assurance

Escalation triage

Onboarding/ongoing training

Maintain familiarity - current smart phone apps, services, networks, trends

New product launches/workflow changes/brief the team

Knowledge Base, & Macros - priority levels, tagging logic, escalations

Maintain team scheduling rotation 365

Lead team mtgs - keep the team aligned/connected

Recurring cross-functional mtgs, translating updates into actionable guidance

Point of contact for other teams/select client contacts

Requirements
Smart phone

Zendesk

Coaching Skills

Health Tech

Written/verbal communication skills

Manage fast-paced environment

Problem-solving

Private remote network

Benefits
FT
Benefits
PTO
Originally posted on Himalayas