Manager / Senior Manager, Strategy & Operations (Multiple Roles)
TypeFull-time job
LocationMalaysia
Posted2 hours ago
For management consultants and strategy professionals ready to become hands-on operators.
About Intellect
Intellect is a leading mental health benefits company, trusted by forward-thinking employers, insurers and governments to deliver care that is local, personalised and effective at scale. Today, we serve more than 4 million people across over 100 countries through our technology platform and global network of clinical providers.
Our platform supports workforces at companies including Dell, ByteDance, Visa, Shell, McDonald’s and hundreds more, enabling organisations to provide accessible, culturally relevant and high-quality mental healthcare to their people.
Driven by our mission to make mental healthcare accessible to everyone, Intellect combines technology, clinical care and local expertise to deliver meaningful outcomes across diverse markets and populations.
The Opportunity
We are hiring several exceptional management consultants, strategy professionals and other strongly trained generalists to take on high-priority strategic and operating mandates across Intellect.
This opportunity is particularly suited to people who have developed rigorous problem-solving capabilities in consulting, strategy, transformation or other demanding environments and now want to become hands-on operators.
This is not a conventional internal strategy or advisory role. You will be expected to move beyond diagnosing problems and making recommendations, working through operational detail to implement solutions, build capabilities and deliver measurable results.
This search spans several priority mandates rather than a single central Strategy & Operations team. Depending on your experience, strengths and Intellect’s needs, you may initially lead a cross-functional strategic initiative or move directly into an embedded operating role within areas such as operations, commercial enablement, business performance, market development, new product and offering development, or another critical function.
During the interview process, we will explore where your capabilities and motivations are best matched to Intellect’s priorities. Before an offer is made, we will align with you on a specific initial mandate, title, reporting line, objectives and measures of success.
Strong performers will have the opportunity to take on broader functional, market or business responsibilities based on their demonstrated impact and Intellect’s evolving needs.
Potential Mandates
Your initial mandate could involve one or more of the following:
Operations: Improving service delivery, workforce planning, quality, efficiency, automation, performance management and operating processes
Commercial enablement: Strengthening sales processes, pipeline management, pricing, proposals, commercial analytics, account planning and coordination between commercial and delivery teams
Business performance: Building management systems, KPIs and operating cadences, then leading interventions that improve functional or market performance
New products and offerings: Identifying unmet customer or market needs, developing and validating new products, services or propositions, building the business and operating case, and working cross-functionally to launch and scale them
Market development: Evaluating and developing new markets, customer segments, strategic partnerships or routes to market
Strategic initiatives: Leading high-priority, cross-functional work sponsored by Intellect’s senior leadership
Embedded operating ownership: Joining a priority function or taking direct responsibility for a defined team, capability, programme or business area where there is a strong fit
These examples illustrate the range of potential mandates rather than a fixed rotation or predetermined sequence. Each successful candidate will be hired into a defined initial role based on mutual fit and business need.
Your Responsibilities
Solve High-Priority Business Problems
Take ownership of complex priorities that materially affect Intellect’s growth, performance or ability to scale
Structure ambiguous problems, identify the questions and drivers that matter, and translate analysis into clear decisions and action
Develop practical recommendations grounded in data, frontline realities, customer needs and commercial considerations
Work directly with functional, market and senior leaders to define priorities, resolve constraints and maintain momentum
Make sound decisions despite incomplete information, competing priorities and limited resources
Move from Strategy to Execution
Own initiatives end to end, from diagnosis and business-case development through implementation and measurable results
Translate decisions into practical implementation plans with clear owners, milestones, dependencies and success measures
Work alongside the teams responsible for execution rather than handing initiatives over after the analysis is complete
Use data and frontline insight to identify constraints, test interventions and improve outcomes quickly
Track results, identify where execution is falling short and intervene directly to get initiatives back on course
Build the processes, tools, operating cadences and accountability required to sustain improvements
Build Operating Capabilities
Improve how relevant parts of Intellect plan, measure and manage performance
Build management systems, dashboards, review processes and decision frameworks that improve execution and accountability
Strengthen coordination across functions, markets and levels of seniority
Help translate strategic or commercial priorities into scalable operating models and repeatable playbooks
Build the capabilities, processes and team structures required for your area to operate effectively
Take on increasingly broad operating responsibility as organisational needs and your capabilities evolve
Requirements
You typically have approximately 4-10 years of experience, ideally including time in management consulting, strategy, transformation, professional services or another demanding operating environment
You have received strong training in structured problem-solving and can bring clarity to complex or ambiguous situations
You have strong analytical and communication skills and can independently produce work that is ready for senior leadership decisions
You want to move from advising organisations to helping build and operate one
You are energised by implementation and ownership, not only recommendations or presentations
You are commercially minded and understand how operational, customer and financial considerations connect
You can work effectively with incomplete information, competing priorities and limited resources without waiting for perfect certainty
You are highly analytical and comfortable working with data, but do not allow analysis to become a substitute for action
You can influence senior stakeholders while building trust and credibility with the teams responsible for day-to-day execution
You combine high standards with low ego and are willing to move between strategic questions and detailed operational work
You take ownership naturally, follow through reliably and maintain high standards without requiring extensive direction
You are comfortable working across functions, cultures, markets and levels of seniority in a fast-moving organisation
Experience in healthcare, technology, insurance, enterprise services or multi-market businesses is helpful but not required
Above all, you are motivated by the opportunity to become a substantive operator and build something meaningful, while helping Intellect expand access to high-quality mental healthcare.
Why Join Intellect
Work directly on consequential business problems with senior leaders in a fast-growing regional healthcare company
Move beyond advising businesses and build genuine experience owning and operating one
Take meaningful responsibility earlier than you may receive in a traditional consulting or corporate environment
Gain exposure to different functions, markets and dimensions of building and scaling a regional business
Find an initial mandate that makes effective use of your strengths while addressing a genuine business priority
Earn the opportunity to take on broader functional, market or business responsibilities through demonstrated impact
Apply your capabilities to a mission that meaningfully improves access to mental healthcare
Benefits
Why You’ll Love Working With Us:
Global company – work in a diverse environment with people from nearly 20 countries
Generous leave policy – time off to rest and recharge
Christmas week off – company-wide break during Christmas, separate from annual leave
Birthday leave – enjoy a day off on your birthday
Quarterly mental health days – one day off every quarter to focus on your wellbeing
Flexible work arrangements – work in a way that suits your lifestyle and goals
Work-life balance – a culture that values personal time and long-term wellness
Medical coverage – comprehensive insurance for peace of mind
Performance bonus – high performance is recognised and rewarded
Development budget - annual allowance to support your professional development
Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
Socialsand communities – regular non-work events/activities to connect and have fun together
Originally posted on Himalayas
About Intellect
Intellect is a leading mental health benefits company, trusted by forward-thinking employers, insurers and governments to deliver care that is local, personalised and effective at scale. Today, we serve more than 4 million people across over 100 countries through our technology platform and global network of clinical providers.
Our platform supports workforces at companies including Dell, ByteDance, Visa, Shell, McDonald’s and hundreds more, enabling organisations to provide accessible, culturally relevant and high-quality mental healthcare to their people.
Driven by our mission to make mental healthcare accessible to everyone, Intellect combines technology, clinical care and local expertise to deliver meaningful outcomes across diverse markets and populations.
The Opportunity
We are hiring several exceptional management consultants, strategy professionals and other strongly trained generalists to take on high-priority strategic and operating mandates across Intellect.
This opportunity is particularly suited to people who have developed rigorous problem-solving capabilities in consulting, strategy, transformation or other demanding environments and now want to become hands-on operators.
This is not a conventional internal strategy or advisory role. You will be expected to move beyond diagnosing problems and making recommendations, working through operational detail to implement solutions, build capabilities and deliver measurable results.
This search spans several priority mandates rather than a single central Strategy & Operations team. Depending on your experience, strengths and Intellect’s needs, you may initially lead a cross-functional strategic initiative or move directly into an embedded operating role within areas such as operations, commercial enablement, business performance, market development, new product and offering development, or another critical function.
During the interview process, we will explore where your capabilities and motivations are best matched to Intellect’s priorities. Before an offer is made, we will align with you on a specific initial mandate, title, reporting line, objectives and measures of success.
Strong performers will have the opportunity to take on broader functional, market or business responsibilities based on their demonstrated impact and Intellect’s evolving needs.
Potential Mandates
Your initial mandate could involve one or more of the following:
Operations: Improving service delivery, workforce planning, quality, efficiency, automation, performance management and operating processes
Commercial enablement: Strengthening sales processes, pipeline management, pricing, proposals, commercial analytics, account planning and coordination between commercial and delivery teams
Business performance: Building management systems, KPIs and operating cadences, then leading interventions that improve functional or market performance
New products and offerings: Identifying unmet customer or market needs, developing and validating new products, services or propositions, building the business and operating case, and working cross-functionally to launch and scale them
Market development: Evaluating and developing new markets, customer segments, strategic partnerships or routes to market
Strategic initiatives: Leading high-priority, cross-functional work sponsored by Intellect’s senior leadership
Embedded operating ownership: Joining a priority function or taking direct responsibility for a defined team, capability, programme or business area where there is a strong fit
These examples illustrate the range of potential mandates rather than a fixed rotation or predetermined sequence. Each successful candidate will be hired into a defined initial role based on mutual fit and business need.
Your Responsibilities
Solve High-Priority Business Problems
Take ownership of complex priorities that materially affect Intellect’s growth, performance or ability to scale
Structure ambiguous problems, identify the questions and drivers that matter, and translate analysis into clear decisions and action
Develop practical recommendations grounded in data, frontline realities, customer needs and commercial considerations
Work directly with functional, market and senior leaders to define priorities, resolve constraints and maintain momentum
Make sound decisions despite incomplete information, competing priorities and limited resources
Move from Strategy to Execution
Own initiatives end to end, from diagnosis and business-case development through implementation and measurable results
Translate decisions into practical implementation plans with clear owners, milestones, dependencies and success measures
Work alongside the teams responsible for execution rather than handing initiatives over after the analysis is complete
Use data and frontline insight to identify constraints, test interventions and improve outcomes quickly
Track results, identify where execution is falling short and intervene directly to get initiatives back on course
Build the processes, tools, operating cadences and accountability required to sustain improvements
Build Operating Capabilities
Improve how relevant parts of Intellect plan, measure and manage performance
Build management systems, dashboards, review processes and decision frameworks that improve execution and accountability
Strengthen coordination across functions, markets and levels of seniority
Help translate strategic or commercial priorities into scalable operating models and repeatable playbooks
Build the capabilities, processes and team structures required for your area to operate effectively
Take on increasingly broad operating responsibility as organisational needs and your capabilities evolve
Requirements
You typically have approximately 4-10 years of experience, ideally including time in management consulting, strategy, transformation, professional services or another demanding operating environment
You have received strong training in structured problem-solving and can bring clarity to complex or ambiguous situations
You have strong analytical and communication skills and can independently produce work that is ready for senior leadership decisions
You want to move from advising organisations to helping build and operate one
You are energised by implementation and ownership, not only recommendations or presentations
You are commercially minded and understand how operational, customer and financial considerations connect
You can work effectively with incomplete information, competing priorities and limited resources without waiting for perfect certainty
You are highly analytical and comfortable working with data, but do not allow analysis to become a substitute for action
You can influence senior stakeholders while building trust and credibility with the teams responsible for day-to-day execution
You combine high standards with low ego and are willing to move between strategic questions and detailed operational work
You take ownership naturally, follow through reliably and maintain high standards without requiring extensive direction
You are comfortable working across functions, cultures, markets and levels of seniority in a fast-moving organisation
Experience in healthcare, technology, insurance, enterprise services or multi-market businesses is helpful but not required
Above all, you are motivated by the opportunity to become a substantive operator and build something meaningful, while helping Intellect expand access to high-quality mental healthcare.
Why Join Intellect
Work directly on consequential business problems with senior leaders in a fast-growing regional healthcare company
Move beyond advising businesses and build genuine experience owning and operating one
Take meaningful responsibility earlier than you may receive in a traditional consulting or corporate environment
Gain exposure to different functions, markets and dimensions of building and scaling a regional business
Find an initial mandate that makes effective use of your strengths while addressing a genuine business priority
Earn the opportunity to take on broader functional, market or business responsibilities through demonstrated impact
Apply your capabilities to a mission that meaningfully improves access to mental healthcare
Benefits
Why You’ll Love Working With Us:
Global company – work in a diverse environment with people from nearly 20 countries
Generous leave policy – time off to rest and recharge
Christmas week off – company-wide break during Christmas, separate from annual leave
Birthday leave – enjoy a day off on your birthday
Quarterly mental health days – one day off every quarter to focus on your wellbeing
Flexible work arrangements – work in a way that suits your lifestyle and goals
Work-life balance – a culture that values personal time and long-term wellness
Medical coverage – comprehensive insurance for peace of mind
Performance bonus – high performance is recognised and rewarded
Development budget - annual allowance to support your professional development
Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care
Socialsand communities – regular non-work events/activities to connect and have fun together
Originally posted on Himalayas
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