Manager, Application Production Support
Budget / Salary$94,100–164,800
TypeFull-time job
LocationUnited States
Posted2 hours ago
Job Summary:
The Manager, Application Production Support is responsible for managing the support, maintenance, and performance of business-critical applications and production environments supporting ESH operations. Leads application support staff and support processes, including incident management, problem resolution, production monitoring, service performance, and continuous improvement initiatives. Partners with technical and business stakeholders to ensure application reliability, operational effectiveness, regulatory compliance, and a positive end-user experience.
Essential Functions:
Lead application production support operations to ensure application stability, availability, and performance.
Manage and develop application support staff.
Oversee production incident resolution and problem management activities.
Monitor service performance and drive continuous improvement initiatives.
Partner with business, technical, and vendor stakeholders to support operational effectiveness and production readiness.
Ensure compliance with organizational, security, regulatory, and IT service management requirements.
Serve as an escalation point for application support issues and communicate operational impacts to stakeholders and leadership.
Perform any other job related duties as requested.
Education and Experience:
Bachelor's degree in Computer Science, Information Technology, or related field required
Equivalent years of relevant work experience may be accepted in lieu of required education
Seven (7) years of information technology experience required
Three (3) years of leadership experience preferred
Experience supporting enterprise applications and production environments required
Experience with IT service management practices, including incident, problem, change, and release management required
Experience leading complex issue resolution and continuous improvement initiatives required
Healthcare or managed care experience preferred
Competencies, Knowledge and Skills:
Effective leadership and employee development skills
Strong analytical, problem-solving, and decision-making abilities
Strong verbal and written communication skills
Ability to effectively collaborate with business and technical stakeholders
Knowledge of application production support and IT service management practices
Ability to manage multiple priorities and meet deadlines
Strong organizational and project coordination skills
Knowledge of healthcare technology, security, and regulatory requirements
Ability to drive process improvement and operational excellence
Licensure and Certification:
ITIL Foundation, ITIL Managing Professional, or a comparable information technology service management certification is preferred
Relevant technical, cloud, database, security, or service-management certifications are preferred
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
May be required to work additional hours and/or outside normal business hours as needed to meet deadlines.
Participation in an on-call or production escalation rotation may be required
Travel is not typically required
Compensation Range:
$94,100.00 - $164,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
SalaryOrganization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
Brand=CareSourceOriginally posted on Himalayas
The Manager, Application Production Support is responsible for managing the support, maintenance, and performance of business-critical applications and production environments supporting ESH operations. Leads application support staff and support processes, including incident management, problem resolution, production monitoring, service performance, and continuous improvement initiatives. Partners with technical and business stakeholders to ensure application reliability, operational effectiveness, regulatory compliance, and a positive end-user experience.
Essential Functions:
Lead application production support operations to ensure application stability, availability, and performance.
Manage and develop application support staff.
Oversee production incident resolution and problem management activities.
Monitor service performance and drive continuous improvement initiatives.
Partner with business, technical, and vendor stakeholders to support operational effectiveness and production readiness.
Ensure compliance with organizational, security, regulatory, and IT service management requirements.
Serve as an escalation point for application support issues and communicate operational impacts to stakeholders and leadership.
Perform any other job related duties as requested.
Education and Experience:
Bachelor's degree in Computer Science, Information Technology, or related field required
Equivalent years of relevant work experience may be accepted in lieu of required education
Seven (7) years of information technology experience required
Three (3) years of leadership experience preferred
Experience supporting enterprise applications and production environments required
Experience with IT service management practices, including incident, problem, change, and release management required
Experience leading complex issue resolution and continuous improvement initiatives required
Healthcare or managed care experience preferred
Competencies, Knowledge and Skills:
Effective leadership and employee development skills
Strong analytical, problem-solving, and decision-making abilities
Strong verbal and written communication skills
Ability to effectively collaborate with business and technical stakeholders
Knowledge of application production support and IT service management practices
Ability to manage multiple priorities and meet deadlines
Strong organizational and project coordination skills
Knowledge of healthcare technology, security, and regulatory requirements
Ability to drive process improvement and operational excellence
Licensure and Certification:
ITIL Foundation, ITIL Managing Professional, or a comparable information technology service management certification is preferred
Relevant technical, cloud, database, security, or service-management certifications are preferred
Working Conditions:
General office environment; may be required to sit or stand for extended periods of time
May be required to work additional hours and/or outside normal business hours as needed to meet deadlines.
Participation in an on-call or production escalation rotation may be required
Travel is not typically required
Compensation Range:
$94,100.00 - $164,800.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
SalaryOrganization Level Competencies
Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business
This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
Brand=CareSourceOriginally posted on Himalayas
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