LiveChat Technical Support Agents

I am setting up round-the-clock LiveChat coverage so every customer who reaches out with a technical hiccup receives an immediate, accurate answer. The support you provide will focus strictly on troubleshooting, not sales or general inquiries, and it will span two customer-facing touchpoints:

• Website
• Mobile app

Most chats revolve around:
• Login problems
• Payment errors
• Functionality bugs

Your day will be a cycle of diagnosing issues in real time, guiding users step-by-step through fixes, creating concise tickets for anything that needs escalation, and recording clear chat notes in our CRM so the history is never lost. A calm, solution-oriented tone, solid grasp of web/mobile app architecture, and familiarity with standard help-desk dashboards (Zendesk, Intercom, Freshdesk or similar) are must-haves.

Acceptance criteria for each shift:
1. First response sent within two minutes of chat initiation.
2. At least 90 % of tickets either resolved or escalated with full diagnostic notes.
3. End-of-shift log summarizing volume, resolutions, and any patterns spotted.

If you thrive on fast, focused troubleshooting and can keep users happy while digging for the root cause, this work will fit you perfectly.