Live Chat Support Specialist

We are looking for a quick-thinking, empathetic, and tech-savvy Live Chat Support Specialists to join our customer success team. In this role, you aren’t just answering tickets; you are the voice of our brand. You’ll be responsible for providing real-time solutions, navigating multiple conversations simultaneously, and turning frustrated users into brand advocates.
Key Responsibilities

Answering client's inquiries

Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.

Tracking Shipments and backend shipping inquiries

General Research

Updating addresses and client information

Qualifications

1 year live chat experience

Strong English communication skills, both verbal and written

Can work 40 hours a week during US business hours, must be open to shifting schedule

No other commitments, can start ASAP

Has own work-from-home equipment
Internet speed: At least 50mbps

Computer processor: At least Core i5 or equivalent

Complete with webcam & headset

Benefits

100% work-from-home setup

Hands-on support

Training opportunities

Originally posted on Himalayas