Live Chat Support Agent Needed

I need an experienced customer-service professional to handle real-time live chat messages that flow into our customer support platform. Your primary focus will be answering product and service questions with a friendly, accurate tone that reflects our brand voice while guiding visitors toward the information or solution they need.

You will be working entirely inside our help-desk software, so familiarity with tools such as Zendesk, Intercom, Gorgias, Freshdesk or similar is a plus. Rapid typing, clear written English, and the ability to think on your feet are essential because customers expect fast, helpful replies.

Deliverables I expect:
• Consistent coverage of the live chat queue during the agreed-upon hours
• Responses that stay within our target first-reply time (we’ll define the exact SLA together)
• A concise end-of-shift summary highlighting common questions, unresolved issues, and any product feedback you notice

If you have previous live-chat or e-commerce support experience, please share a brief example of how you successfully resolved a product question in real time.