Life Services Member Engagement Specialist I

Job Summary:
Life Services Member Engagement Specialist I is responsible to act as first point of contact for new Life Services members and direct them through the Intake Process.
Essential Functions:

Act as first point of contact for new Life Services/JobConnect members, and direct them through the intake process

Starts each intervention with members wondering, “What does the world look like for this person, and how can I meet him or her where they are? What are his or her unique needs, and how can CareSource help?” In each interaction, the employee will aspire to help the member to feel informed, empowered, and supported by CareSource

Answer and route incoming telephone calls to proper personnel or initiate intake process for first-time callers; verify and complete intake process for each new member

Create and maintain new member files

Provide timely and accurate documentation

Actively participate in team meetings maintain basic knowledge of department activities

Maintain basic knowledge of department activities

Build and strengthen member relationships by providing quality customer service

Maintain communication with new members after Life Services events by confirming next steps and continuing the on-board process

Assist in auditing member data to ensure accuracy

Perform data entry and basic analysis, including specialization in pulling specific reports as needed

Manages all aspects of departmental Member Assistance Fund requests

Assist with the provision of health education, wellness materials, member benefits, as directed

Perform any other job duties as requested

Education and Experience:

High School Diploma or GED required

Associates degree in business or related field or equivalent years of work experience is preferred

Minimum of two (2) years of experience in administrative support or customer service required

Competencies, Knowledge and Skills:

Proficient with Microsoft Office, including Outlook, Word, Excel and PowerPoint

Strong written and verbal communication skills

Ability to work independently and within a team environment

Effective listening and critical thinking skills

Time management skills

Customer service oriented

Experience engaging customers telephonically

Effective problem-solving skills with attention to detail

Strong interpersonal skills and high level of professionalism

Skilled at multi-tasking

Proficient in database management

Experience within Microsoft Dynamics CRM preferred

Experience within Guiding Care (Altruista) and Streamline preferred

Demonstrate compassion, support and collaboration with members and families

Self-motivated and inquisitive

Comfort with asking pertinent questions

Ability to work in a fast-paced environment

Ability to demonstrate and promote ethical conduct

Ability to develop positive relationships with all stakeholders

Awareness of community & state support resources

Organized , detail-oriented and conflict resolution skills

Ability to keep composure and professionalism during times of high emotional stress

Ability to maintain confidentiality and act in the company’s best interest

Proven track record of demonstrating empathy and compassion for individuals

Proven track record for improving processes to make things easier for those you have served

Licensure and Certification:

To help protect our employees, members, and the communities we serve from acquiring communicable diseases, Influenza vaccination is a requirement of this position. CareSource requires annual proof of Influenza vaccination for designated positions during Influenza season (October 1 – March 31) as a condition of continued employment. Employees hired during Influenza season will have thirty (30) days from their hire date to complete the required vaccination and have record of immunization verified.

CareSource adheres to all federal, state, and local regulations. CareSource provides reasonable accommodations to qualified individuals with disabilities or medical conditions, sincerely held religious beliefs, or as required by state law to enable the employee to perform the essential functions of the position. Request for accommodations will be completed through an interactive review process.

Working Conditions:
General office environment; may be required to sit or stand for extended periods of time

Compensation Range:
$31,200.00 - $49,900.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
HourlyOrganization Level Competencies

Fostering a Collaborative Workplace Culture

Cultivate Partnerships

Develop Self and Others

Drive Execution

Influence Others

Pursue Personal Excellence

Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
Brand=CareSourceOriginally posted on Himalayas