Lead Functional Consultant (Service Now)

For our client, we are looking for a Lead Functional Consultant (ServiceNow) to join their team in Poland.
About the company
Our client is a global digital solutions company headquartered in Austin, Texas, founded in 1993. With over 13,000+ associates and 1,100+ projects across the USA, Europe, APAC, and LatAm,creates bold, impactful, and innovative solutions. The Low Code Platforms Practice focuses on building cross-industry solutions using platforms such as ServiceNow, Pegasystems, and Microsoft Power Platform, delivering advisory and implementation services aligned with industry best practices.
Requirements

Proven experience in implementing and optimizing ServiceNow solutions (preferably CSM and Integrations)

Deep understanding of ITIL-based processes

Excellent facilitation, communication, and presentation skills

Strong analytical, problem-solving, and process design abilities

Experience in project management and end-to-end delivery

Telecom or enterprise IT experience is a plus

Ability to produce high-quality documentation and process maps

Professional fluency in English

What you will do

Lead design, implementation, and optimization of ServiceNow solutions (including CSM and CMDB)

Analyze and improve existing processes using ServiceNow best practices

Gather, document, and validate functional and technical requirements

Translate requirements into user stories, use cases, and process flows

Create and deliver training materials and sessions for end-users and admins

Provide ongoing support and recommendations to enhance platform adoption

Communicate complex technical topics to non-technical stakeholders

Coordinate cross-functional teams to ensure on-time, on-budget delivery

What the company offers

Full-time engagement for 7 months (with possible extension)

Start date: Asap

Location: Poland (remote)

Work environment: Innovative, global, and collaborative culture

Contract type: B2B

Originally posted on Himalayas