Lab IT Solution Engineer
TypeFull-time job
LocationUnited States
Posted2 hours ago
Be a part of our journey
At JTG we believe employees are the company’s most valuable assets, and the key to our continued rapid expansion and success. With a sharp focus on employee satisfaction, continuous improvement and delivering the highest quality services, we are built for long-term and sustainable growth. The JTG family is dedicated to cultivating an environment that enhances the experience of both employees and clients.
We have a dynamic team, and recruit and work with only the best in the industry. We are looking for talented, enthusiastic, and dedicated professionals who are passionate about laboratory IT and helping clients ultimately improve the delivery of patient care. If you are motivated, determined, and excited to help drive our progress, we are interested in learning about you.
One Team, One Dream
We’re all in this together, and at JTG we are family and foster a culture of collaboration, mutual respect, integrity, fun, and diversity. We have a shared vision of making a difference in the healthcare space, and our work is extremely rewarding. Our support and commitment to each other, and to our extended family of clients, is unparalleled.
We want you to thrive
Your personal success and well-being matter! At JTG we ensure each employee’s work leaves the space needed to meet family obligations, attend to personal goals and pursue professional development. We help make sure all aspects of your life are well taken care so you can concentrate on your priorities and flourish while maintaining a healthy work-life balance.
We want our employees to feel valued and share in our success by being rewarded for their hard work and contributions, and offer manageable project loads and attractive compensation packages including:
Competitive Salaries
Paid Company Holidays
Paid Time Off
Sick Leave
Flexible Working Hours
Remote Positions - Work from home
Health, Dental & Vision Insurance
401(k) + Employer Match
Career Advancement Opportunities
On-Going Education & Professional Development Opportunities
JTG Consulting Group, LLC is a certified minority-owned business and an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Lab IT Solution Engineer
Job Summary
The Lab IT Solution Engineer reports directly to the Chief Services Officer and is focused on supporting the Sales organization. The Lab IT Solution Engineer serves as a technical and solutions-focused partner within JTG Consulting Group’s sales process, helping prospective and existing clients translate laboratory, technology, and operational needs into well-defined solutions.
The role applies laboratory IT expertise, problem-solving, and strong communication skills to support client discovery, scoping, estimating, proposal and Statement of Work (SOW) development, and the transition of awarded work to Services. Working collaboratively with Sales, Services, and JTG subject matter experts, the Lab IT Solution Engineer helps coordinate internal communication as well as gather and document requirements.
The Lab IT Solution Engineer owns the development and maintenance of accurate client quotes based on the scope, assumptions, resource requirements, pricing guidance, and delivery inputs validated by the appropriate Sales and Services stakeholders. The role helps ensure proposed solutions and related documentation are technically sound, appropriately scoped, accurately quoted, and aligned with client needs and JTG’s capabilities. The Lab IT Solution Engineer also supports pre-sales activities, including participating in client calls and presenting proposed quotes to clients as needed.
Job Duties and Responsibilities
Sales Engineering, Scoping & Solution Development
Support the Sales opportunity owner during client discovery and scoping conversations by providing the Sales team with the technical and solution-focused questions needed to understand client objectives, workflows, systems, integrations, requirements, constraints, and success criteria
Work with Sales, Services, and subject matter experts to translate client needs and technical requirements into clearly defined proposed solutions, including scope, deliverables, assumptions, exclusions, dependencies, resource requirements, and level-of-effort considerations
Coordinate formal Services and subject-matter-expert review of proposed solutions to validate feasibility, resource requirements, delivery assumptions, risks, dependencies, and level of effort before a quote or SOW is released to the client. Lead the technical portion of client scope and solution walkthroughs in partnership with Sales, clearly communicating the recommended approach, deliverables, assumptions, exclusions, dependencies, and relevant solution considerations
Collaborate with sales to address client questions and scope refinement as needed, coordinating internally to ensure changes are accurately reflected in the proposed solution and quote
Identify technical, operational, integration, resource, and implementation considerations that may impact solution scope, timeline, cost, or delivery
Support a structured transition of awarded work from Sales to Services, ensuring client requirements, assumptions, commitments, scope, and quoted services are clearly documented and communicated
Quoting & Proposal Development
Own the development of client quotes based on the defined scope, resource requirements, level of effort, pricing structure, and applicable JTG standards
Ensure quotes accurately reflect the proposed scope of work, deliverables, assumptions, resources, timelines, and other applicable requirements
Coordinate required review and approval of pricing, resource requirements, delivery assumptions, margin, and exceptions before finalizing client quotes. Sales owns commercial positioning and client negotiation.
Maintain consistency and accuracy across scoping documentation, quotes, proposals, and SOWs
Updates quotes when client requirements, scope, assumptions, or resource needs change during the sales process
Support the development of proposals, SOWs, and other client-facing sales documentation by providing accurate technical, scoping, and pricing information
Maintain appropriate documentation of quote assumptions, revisions, and approvals throughout the sales process
Continuously identify opportunities to improve JTG’s scoping and quoting processes, tools, templates, and overall efficiency
Client Presentations & Technical Sales Support
Support technical portions of client discussions, solution walkthroughs, presentations, and other pre-sales activities in partnership with the Sales opportunity owner
Serve as a technical resource during prospective and existing client conversations, responding to questions and providing recommendations based on JTG’s capabilities and industry expertise
Translate highly technical laboratory IT concepts into clear business and operational value for both technical and non-technical audiences
Support Sales in addressing technical questions and client objections throughout the sales process
Participate in onsite client meetings, workflow assessments, conferences, industry events, and other sales activities as needed
Sales Support & Market Knowledge
Provide technical and subject matter expertise for Requests for Information (RFIs), Requests for Proposal (RFPs), and other prospective client inquiries
Develop and maintain reusable solution engineering materials, including technical content, solution descriptions, scoping tools, quoting resources, and other sales resources
Maintain current knowledge of JTG’s service offerings, capabilities, delivery models, and available expertise to appropriately position and quote solutions
Maintain working knowledge of laboratory IT market trends, technologies, vendor solutions, and competitive offerings to effectively support client conversations
Other tasks and projects as assigned
Job Qualifications
Education & Experience
Bachelor’s Degree (required)
Experience working as a Medical Laboratory Scientist (preferred)
Minimum 5 years of experience in Laboratory Information Systems
Minimum 5 years of experience in Clinical Processes
Minimum 2 years of relevant experience working in solution engineering or HIT Implementation
Demonstrated experience developing scopes, estimates, quotes, proposals, and Statements of Work for professional or technical services.
Experience coordinating client requirements across Sales, technical subject matter experts, and service-delivery teams.
Knowledge of clinical standards, documentation methods and existing practices
Demonstrated technical skills and aptitudes related to all computer related activities
Demonstrated ability to understand all laboratory related computer applications, and the ability to learn and apply new applications and programs
Competencies
Understanding of HIPAA, PHI security considerations, and healthcare data compliance
Familiarity with clinical standards, clinical processes, laboratory workflows, documentation methods, existing practices and clinical lab regulations and quality management systems, i.e., FDA, CAP, CLIA, AABB, HIPAA, etc.
Ability to work independently but also as part of a collaborative team
Ability to work safely in active laboratory environments when required, including around biological specimens, chemicals, and other laboratory hazards, with appropriate training and protective equipment
Ability to multitask in a fast-paced environment with rapidly changing priorities
Exceptional verbal, and written communication skills
Strong organizational skills
Experience with Dynamics 365
Experience with Microsoft 365
Ability to work remotely
Located within the Central or Eastern time zones
Anticipated travel is 25% to 50% and may vary based on client engagements and business needs
Originally posted on Himalayas
At JTG we believe employees are the company’s most valuable assets, and the key to our continued rapid expansion and success. With a sharp focus on employee satisfaction, continuous improvement and delivering the highest quality services, we are built for long-term and sustainable growth. The JTG family is dedicated to cultivating an environment that enhances the experience of both employees and clients.
We have a dynamic team, and recruit and work with only the best in the industry. We are looking for talented, enthusiastic, and dedicated professionals who are passionate about laboratory IT and helping clients ultimately improve the delivery of patient care. If you are motivated, determined, and excited to help drive our progress, we are interested in learning about you.
One Team, One Dream
We’re all in this together, and at JTG we are family and foster a culture of collaboration, mutual respect, integrity, fun, and diversity. We have a shared vision of making a difference in the healthcare space, and our work is extremely rewarding. Our support and commitment to each other, and to our extended family of clients, is unparalleled.
We want you to thrive
Your personal success and well-being matter! At JTG we ensure each employee’s work leaves the space needed to meet family obligations, attend to personal goals and pursue professional development. We help make sure all aspects of your life are well taken care so you can concentrate on your priorities and flourish while maintaining a healthy work-life balance.
We want our employees to feel valued and share in our success by being rewarded for their hard work and contributions, and offer manageable project loads and attractive compensation packages including:
Competitive Salaries
Paid Company Holidays
Paid Time Off
Sick Leave
Flexible Working Hours
Remote Positions - Work from home
Health, Dental & Vision Insurance
401(k) + Employer Match
Career Advancement Opportunities
On-Going Education & Professional Development Opportunities
JTG Consulting Group, LLC is a certified minority-owned business and an Equal Employment Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Lab IT Solution Engineer
Job Summary
The Lab IT Solution Engineer reports directly to the Chief Services Officer and is focused on supporting the Sales organization. The Lab IT Solution Engineer serves as a technical and solutions-focused partner within JTG Consulting Group’s sales process, helping prospective and existing clients translate laboratory, technology, and operational needs into well-defined solutions.
The role applies laboratory IT expertise, problem-solving, and strong communication skills to support client discovery, scoping, estimating, proposal and Statement of Work (SOW) development, and the transition of awarded work to Services. Working collaboratively with Sales, Services, and JTG subject matter experts, the Lab IT Solution Engineer helps coordinate internal communication as well as gather and document requirements.
The Lab IT Solution Engineer owns the development and maintenance of accurate client quotes based on the scope, assumptions, resource requirements, pricing guidance, and delivery inputs validated by the appropriate Sales and Services stakeholders. The role helps ensure proposed solutions and related documentation are technically sound, appropriately scoped, accurately quoted, and aligned with client needs and JTG’s capabilities. The Lab IT Solution Engineer also supports pre-sales activities, including participating in client calls and presenting proposed quotes to clients as needed.
Job Duties and Responsibilities
Sales Engineering, Scoping & Solution Development
Support the Sales opportunity owner during client discovery and scoping conversations by providing the Sales team with the technical and solution-focused questions needed to understand client objectives, workflows, systems, integrations, requirements, constraints, and success criteria
Work with Sales, Services, and subject matter experts to translate client needs and technical requirements into clearly defined proposed solutions, including scope, deliverables, assumptions, exclusions, dependencies, resource requirements, and level-of-effort considerations
Coordinate formal Services and subject-matter-expert review of proposed solutions to validate feasibility, resource requirements, delivery assumptions, risks, dependencies, and level of effort before a quote or SOW is released to the client. Lead the technical portion of client scope and solution walkthroughs in partnership with Sales, clearly communicating the recommended approach, deliverables, assumptions, exclusions, dependencies, and relevant solution considerations
Collaborate with sales to address client questions and scope refinement as needed, coordinating internally to ensure changes are accurately reflected in the proposed solution and quote
Identify technical, operational, integration, resource, and implementation considerations that may impact solution scope, timeline, cost, or delivery
Support a structured transition of awarded work from Sales to Services, ensuring client requirements, assumptions, commitments, scope, and quoted services are clearly documented and communicated
Quoting & Proposal Development
Own the development of client quotes based on the defined scope, resource requirements, level of effort, pricing structure, and applicable JTG standards
Ensure quotes accurately reflect the proposed scope of work, deliverables, assumptions, resources, timelines, and other applicable requirements
Coordinate required review and approval of pricing, resource requirements, delivery assumptions, margin, and exceptions before finalizing client quotes. Sales owns commercial positioning and client negotiation.
Maintain consistency and accuracy across scoping documentation, quotes, proposals, and SOWs
Updates quotes when client requirements, scope, assumptions, or resource needs change during the sales process
Support the development of proposals, SOWs, and other client-facing sales documentation by providing accurate technical, scoping, and pricing information
Maintain appropriate documentation of quote assumptions, revisions, and approvals throughout the sales process
Continuously identify opportunities to improve JTG’s scoping and quoting processes, tools, templates, and overall efficiency
Client Presentations & Technical Sales Support
Support technical portions of client discussions, solution walkthroughs, presentations, and other pre-sales activities in partnership with the Sales opportunity owner
Serve as a technical resource during prospective and existing client conversations, responding to questions and providing recommendations based on JTG’s capabilities and industry expertise
Translate highly technical laboratory IT concepts into clear business and operational value for both technical and non-technical audiences
Support Sales in addressing technical questions and client objections throughout the sales process
Participate in onsite client meetings, workflow assessments, conferences, industry events, and other sales activities as needed
Sales Support & Market Knowledge
Provide technical and subject matter expertise for Requests for Information (RFIs), Requests for Proposal (RFPs), and other prospective client inquiries
Develop and maintain reusable solution engineering materials, including technical content, solution descriptions, scoping tools, quoting resources, and other sales resources
Maintain current knowledge of JTG’s service offerings, capabilities, delivery models, and available expertise to appropriately position and quote solutions
Maintain working knowledge of laboratory IT market trends, technologies, vendor solutions, and competitive offerings to effectively support client conversations
Other tasks and projects as assigned
Job Qualifications
Education & Experience
Bachelor’s Degree (required)
Experience working as a Medical Laboratory Scientist (preferred)
Minimum 5 years of experience in Laboratory Information Systems
Minimum 5 years of experience in Clinical Processes
Minimum 2 years of relevant experience working in solution engineering or HIT Implementation
Demonstrated experience developing scopes, estimates, quotes, proposals, and Statements of Work for professional or technical services.
Experience coordinating client requirements across Sales, technical subject matter experts, and service-delivery teams.
Knowledge of clinical standards, documentation methods and existing practices
Demonstrated technical skills and aptitudes related to all computer related activities
Demonstrated ability to understand all laboratory related computer applications, and the ability to learn and apply new applications and programs
Competencies
Understanding of HIPAA, PHI security considerations, and healthcare data compliance
Familiarity with clinical standards, clinical processes, laboratory workflows, documentation methods, existing practices and clinical lab regulations and quality management systems, i.e., FDA, CAP, CLIA, AABB, HIPAA, etc.
Ability to work independently but also as part of a collaborative team
Ability to work safely in active laboratory environments when required, including around biological specimens, chemicals, and other laboratory hazards, with appropriate training and protective equipment
Ability to multitask in a fast-paced environment with rapidly changing priorities
Exceptional verbal, and written communication skills
Strong organizational skills
Experience with Dynamics 365
Experience with Microsoft 365
Ability to work remotely
Located within the Central or Eastern time zones
Anticipated travel is 25% to 50% and may vary based on client engagements and business needs
Originally posted on Himalayas
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