Key Account Manager- Industrial

The Vacancy
Role Summary: The Key Account Manager (KAM) – Commercial & Industrial will drive growth of Megger's C&I portfolio across North America by hunting, developing, and managing relationships with industrial end-users and OEMs.
The ideal candidate pairs strong new-business development with proactive account & relationship management skills, combined with a sense of urgency. Industrial sales experience and existing connections are strongly preferred though a proven sales hunter from an adjacent industry will also be considered.
Main Responsibilities
New Customer Development & Client Relationship Management

Proactively prospect and hunt for new business across target industrial accounts, building a strong and sustainable pipeline

Directly manage high-value and strategic territorial accounts, ensuring consistent engagement and satisfaction

Build relationships with key customer stakeholders at all levels to convert prospects into long-term partnerships

Strategic Planning & Revenue Growth

Develop account and territory plans aligned with customer initiatives and company objectives, identifying opportunities for new business, growth, and expansion

Present new products and services for upselling and cross-selling to drive revenue growth within each account

Research and pursue partnerships and strategic alliances to increase Megger's visibility and viability, both internally and within target accounts

Customer Engagement & Problem Solving

Represent the full company portfolio to all commercial & industrial customers, identifying applications and opportunities for positioning Megger solutions

Address customer issues promptly and effectively to protect and strengthen business relationships

Collaboration & Cross-Functional Alignment

Partner with Regional Business Unit (RBU) Leads, Product Specialists, and internal stakeholders to deliver integrated customer solutions

Provide market feedback and customer insights to inform business unit strategy and product development

Sales Performance & Reporting

Use CRM to track key performance indicators, including customer visits, calls, emails, opportunities, lead management, and account planning/management

Maintain an accurate sales pipeline for forecasting and provide monthly reporting on key account activity and client satisfaction

Identify risks and opportunities within accounts and implement corrective actions as needed

Other Duties as Required
Experience, Skills & Knowledge required to be successful in role
Technical Skills/Knowledge/Qualifications
Soft Skills

BA/BS Graduate - Engineering or Business preferred

3-5 years’ proven sales experience

Demonstrated experience of penetrating and growing accounts from entry level to executive level

Technical aptitude and confidence in learning technical equipment

Strong Communication skills for complex products & processes

Demonstrated experience and knowledge of test instruments/applications used in the electric power industry a plus

Proficiency with a CRM platform, Excel, Word, and Outlook er industry

Sense of Urgency – Requires rapid response with attention to detail at all times

Customer Centric Mindset – customer first while balancing company requirements

Negotiation – maximizing profitability while exceeding customer expectations

Customer Relationship Management – building trust and long-term partners and addressing challenges or concerns as they arise

Problem Solving & Adaptability – resolving scheduling conflicts, equipment shortages, and last-minute customer needs

Cross Functional Collaboration - working with sales, operations, application engineering, repair, and finance

Self-Reliance & work Under Pressure – Ability to make decisions in the best interest of the company while ensuring customer expectations are met

Well organized, ability to multiplex effectively across a variety of tasks/responsibilities

Originally posted on Himalayas