Junior/Middle Customer Success & Implementation Support Specialist (AI Solutions

Serve as a primary point of contact for Customer operational and configuration requests

Support implementations and deployments from initiation through production launch

Manage Customer requests related to pricing updates, workflow modifications, offer configuration, and content updates

Coordinate activities across Customer Success, Data Science, Data Engineering, and Software Engineering teams

Track implementation progress and help ensure timely completion of project milestones

Facilitate communication between internal stakeholders and Customer representatives

Gather, document, and maintain requirements, deployment activities, and operational changes

Assist with issue investigation, troubleshooting, escalation management, and resolution tracking

Participate in testing, validation, and quality assurance activities before releases and deployments

Help improve operational processes and maintain high standards of Customer support and service delivery

Ensure accurate documentation and transparency of ongoing operational activities

1–3 years of experience in Customer support, implementation support, project coordination, Customer Success, technical operations, or related roles

Strong organizational and multitasking skills with the ability to manage multiple priorities simultaneously

Excellent written and verbal communication skills

Experience communicating directly with Customers in a professional environment

Ability to collaborate effectively with technical and non-technical stakeholders

Strong attention to detail and problem-solving skills

Comfortable working with software platforms, web applications, and technical documentation

Ability to gather business requirements and translate them into actionable tasks

Understanding of operational support and deployment coordination processes

Upper-Intermediate or higher level of English

WILL BE A PLUS

Experience supporting SaaS platforms or enterprise software implementations

Familiarity with CRM, ticketing, or project management tools such as Salesforce, Jira, Zendesk, or Asana

Basic understanding of APIs, software deployment processes, and data integrations

Knowledge of telecommunications, subscription-based services, or Customer acquisition workflows

Exposure to AI, machine learning, recommendation systems, or analytics-driven platforms

PERSONAL PROFILE

Strong communicator with a Customer-oriented mindset

Well-organized and detail-oriented

Proactive and capable of working independently

Collaborative team player able to work across distributed teams

Adaptable to dynamic project environments and changing priorities

Responsible and process-oriented with strong follow-through skills

We at Sigma Software are looking for a Junior/Middle Customer Success & Implementation Support Specialist to join our growing international team remotely from Latin America.
In this role, you will collaborate with Customer Success, Data Science, Data Engineering, and Software Engineering teams while supporting the deployment and day-to-day operation of AI-powered customer engagement solutions. You will help Customers maximize the value of modern technology platforms through efficient coordination, operational support, and responsive communication.
As a company, we offer the opportunity to work in a collaborative international environment, gain exposure to AI-driven products, and contribute to scalable delivery processes for global Customers.
CUSTOMER
Our client is a US-based company specializing in AI-driven customer acquisition and sales optimization solutions for telecommunications and consumer service providers. The company helps enterprises improve sales performance, customer engagement, and operational efficiency through machine learning, recommendation engines, and advanced analytics.
PROJECT
The project focuses on supporting the implementation, configuration, and operational maintenance of AI-powered customer engagement solutions used by telecommunications and consumer service providers. The role acts as a key coordination point between Customer Success, Data Science, Data Engineering, and Software Engineering teams to ensure smooth deployments, effective communication, and high-quality operational support.
The position combines customer communication, implementation coordination, operational support, and configuration management in a fast-paced international environment.
Originally posted on Himalayas