IT Support Virtual Assistant

I need reliable day-to-day help keeping our 15-person IT services team organised and responsive. The core of the role is twofold: first, staying on top of emails, calendars, meeting invites, and follow-ups so nothing slips; second, maintaining our files, reports, and other documentation so the latest information is always at our fingertips.

Everything runs through Slack, Trello, Jira, and Zendesk, so you’ll spend most of your time inside those platforms. I’ll grant you the level of access required to handle customer tickets directly and build clear weekly/monthly reports that summarise volumes, resolution times, and any trends the team needs to act on.

Deliverables
• Daily inbox, calendar, and meeting queue cleared and updated
• Customer tickets triaged, assigned, and followed through to resolution
• Clean, well‐named folders and documents stored in the correct project spaces
• A concise report each Friday outlining ticket metrics and any notable issues

Consistency, clear written communication, and a knack for spotting patterns in data are essential. If you already know your way around Slack commands, Trello boards, Jira filters, or Zendesk macros, you’ll ramp up quickly; if not, just bring a quick learning curve and strong attention to detail.