IT Helpdesk Agent
Budget / Salary29,000–32,000 ZAR
TypeFull-time job
LocationSouth Africa
Posted3 hours ago
Salary: R29 000 – R32 000 per month
Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa.
Role overview
You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working.
Key responsibilities
Provide first-line support for hardware, software and account issues
Log, track and resolve tickets in the helpdesk system
Reset passwords and manage user access via Active Directory
Escalate complex issues to second-line support
Document fixes and update the internal knowledge base
What you'll need
Experience with Active Directory and user account management
Experience in a first-line IT support or helpdesk role
Comfort troubleshooting common hardware and software issues
Reliable home internet and a quiet space for UK-hours work
Clear communication when explaining fixes to non-technical users
Nice to have
Familiarity with remote support tools
Experience with ticketing systems such as Zendesk or Freshdesk
A relevant IT certification
What's on offer
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support.
You join one UK employer's team full-time, not a freelance marketplace or a rotating pool of clients
No commute: work from anywhere in South Africa with reliable internet
A clear hiring process run by Remote Recruitment, from application through to your introduction to the employer
How to apply
Apply with an up-to-date CV. Shortlisted applicants are invited to a short recorded video interview, and successful candidates are then introduced to the UK employer. Please make sure you have a stable internet connection and a quiet workspace before applying.
Originally posted on Himalayas
Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa.
Role overview
You'll be the first point of contact for a UK team's IT issues, troubleshooting problems and keeping people working.
Key responsibilities
Provide first-line support for hardware, software and account issues
Log, track and resolve tickets in the helpdesk system
Reset passwords and manage user access via Active Directory
Escalate complex issues to second-line support
Document fixes and update the internal knowledge base
What you'll need
Experience with Active Directory and user account management
Experience in a first-line IT support or helpdesk role
Comfort troubleshooting common hardware and software issues
Reliable home internet and a quiet space for UK-hours work
Clear communication when explaining fixes to non-technical users
Nice to have
Familiarity with remote support tools
Experience with ticketing systems such as Zendesk or Freshdesk
A relevant IT certification
What's on offer
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support.
You join one UK employer's team full-time, not a freelance marketplace or a rotating pool of clients
No commute: work from anywhere in South Africa with reliable internet
A clear hiring process run by Remote Recruitment, from application through to your introduction to the employer
How to apply
Apply with an up-to-date CV. Shortlisted applicants are invited to a short recorded video interview, and successful candidates are then introduced to the UK employer. Please make sure you have a stable internet connection and a quiet workspace before applying.
Originally posted on Himalayas
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