IT Helpdesk Agent
Budget / Salary23,000–25,000 ZAR
TypeFull-time job
LocationSouth Africa
Posted2 hours ago
Salary: R23 000 – R25 000 per month
Remote Recruitment is hiring a IT Helpdesk Agent for a UK-based employer, fully remote from South Africa, owning first-line IT support for a UK team.
Role overview
You will be the friendly first point of contact when staff at a UK business have a tech problem. You will diagnose, fix or escalate issues quickly and keep every ticket moving until it is resolved.
Key responsibilities
Log, triage and resolve first-line support tickets
Reset passwords and manage user accounts
Set up and troubleshoot laptops, email and software
Escalate complex issues with clear notes
Keep knowledge-base articles accurate and current
What you'll need
Experience in an IT helpdesk or technical support role
Experience with a ticketing tool such as Zendesk or Freshdesk
Working knowledge of Microsoft 365 and Windows
Clear written English for explaining fixes simply
A reliable laptop and stable fibre connection
Nice to have
CompTIA A+ or similar certificate
Experience with Google Workspace admin
Familiarity with remote support tools such as TeamViewer
What's on offer
This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST). You will join a friendly UK team, receive clear onboarding and support, and work with a company that values reliability, communication and growth. We are looking for South African talent who want a stable remote career with a UK employer. Day to day you will use modern, cloud-based tools, so you can work from home with the equipment you already have. Our recruitment team supports every placement from application through to your first day, and we keep communication open so you always know where you stand throughout the hiring process. Apply with your CV and we will be in touch if you are shortlisted.
Originally posted on Himalayas
Remote Recruitment is hiring a IT Helpdesk Agent for a UK-based employer, fully remote from South Africa, owning first-line IT support for a UK team.
Role overview
You will be the friendly first point of contact when staff at a UK business have a tech problem. You will diagnose, fix or escalate issues quickly and keep every ticket moving until it is resolved.
Key responsibilities
Log, triage and resolve first-line support tickets
Reset passwords and manage user accounts
Set up and troubleshoot laptops, email and software
Escalate complex issues with clear notes
Keep knowledge-base articles accurate and current
What you'll need
Experience in an IT helpdesk or technical support role
Experience with a ticketing tool such as Zendesk or Freshdesk
Working knowledge of Microsoft 365 and Windows
Clear written English for explaining fixes simply
A reliable laptop and stable fibre connection
Nice to have
CompTIA A+ or similar certificate
Experience with Google Workspace admin
Familiarity with remote support tools such as TeamViewer
What's on offer
This is a full-time, 100% remote role working UK hours, 09:00–17:00 UK time (11:00–19:00 SAST). You will join a friendly UK team, receive clear onboarding and support, and work with a company that values reliability, communication and growth. We are looking for South African talent who want a stable remote career with a UK employer. Day to day you will use modern, cloud-based tools, so you can work from home with the equipment you already have. Our recruitment team supports every placement from application through to your first day, and we keep communication open so you always know where you stand throughout the hiring process. Apply with your CV and we will be in touch if you are shortlisted.
Originally posted on Himalayas
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