Integrated Help Centre for Tangerine ERP Development

# Freelancer Needed – Build an Integrated Help Center & Video Training System for Tangerine ERP

We are seeking an experienced **SaaS documentation and training specialist** to build a best-in-class, searchable help center for Tangerine, our custom-built apparel ERP and PLM platform.

We already have a comprehensive Claude AI-generated user guide. Your role will be to transform that content into a professional, visually rich, interactive help center that employees can access **directly from within Tangerine ERP**.

### What We Want

A modern help center similar to those used by leading SaaS platforms, featuring:

- **Powerful search:** Users can search for features, questions, and business processes and immediately find relevant instructions.
- **Annotated screenshots:** Clear visual, step-by-step guidance using screenshots taken from the actual application.
- **Embedded walkthrough videos:** Short instructional videos demonstrating how to perform specific tasks.
- **Context-sensitive help:** When users click a Help button on a particular Tangerine screen, they are taken directly to the relevant documentation or video.
- **Module-based organization:** Documentation organized by functional areas such as PLM, costing, purchasing, sales orders, inventory, warehouse, accounting, and reporting.
- **Role-based training:** Learning paths tailored to different employees and departments.
- **AI-assisted search (preferred):** Users can ask questions in natural language and receive answers grounded in the documentation, with links to relevant instructions and videos.

### Scope of Work

1. Review and improve our existing Claude-generated guide.
2. Navigate Tangerine ERP and validate documented workflows.
3. Capture and annotate professional screenshots.
4. Produce narrated screen-recording tutorials.
5. Build and organize a searchable, web-based knowledge center.
6. Work with our developer to integrate the help center into Tangerine.
7. Establish a simple system for updating screenshots, videos, and instructions as Tangerine evolves.

### Required Deliverables

- Fully functioning, searchable online help center.
- Embedded screenshots and instructional videos.
- Direct access from within Tangerine ERP.
- Context-sensitive help links for individual screens or modules.
- Mobile- and desktop-friendly design.
- Editable documentation and video source files.
- Full ownership of all content and assets.
- Administrator access and instructions for ongoing maintenance.

### Ideal Candidate

You should have proven experience creating documentation and help centers for complex ERP, CRM, or SaaS applications.

Experience with **Document360, GitBook, Helpjuice, Guidde, Scribe, Camtasia, or similar tools** is highly desirable.

You must be comfortable working with developers to integrate documentation into an existing software application.

### Application Requirements

Please provide:

1. Links to searchable software help centers you have built.
2. Examples of screenshot-rich tutorials and walkthrough videos.
3. Your recommended software platform and explanation of why.
4. Whether you can implement context-sensitive help within our ERP.
5. Your proposed project budget and timeline.

**We will start with one paid pilot module before awarding the complete project.**

Our objective is not simply to create a user manual. We want a polished, scalable, enterprise-grade **training and support experience built directly into Tangerine ERP.**