Intact Insurance Claims Specialist Sought
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
# Intact Insurance Claims Specialist Needed – Uber Driver Occupational Accident Claim Review
I am looking for an experienced insurance claims professional, medical billing specialist, claims adjuster, paralegal, or case manager who has **previous hands-on experience dealing with Intact Insurance**, preferably involving an Uber/rideshare driver Occupational Accident Insurance claim.
## Project Scope
This project is specifically and exclusively about **Intact Insurance**.
An Uber driver was injured in a motor vehicle accident while working, received substantial medical treatment, underwent surgery, and was unable to work for a significant period.
I need an independent expert to review and explain how the **Intact Insurance claim should have been handled**, particularly regarding:
* Medical expenses
* Medical billing
* Medical records
* Explanation of Benefits (EOBs)
* Payment ledgers
* Required claim forms
* Proof of loss
* Lost wages / disability or income-replacement benefits
* Communication with Intact
* Required documentation
* Claim-processing procedures
* Delayed, rejected, returned, or incorrectly submitted claims
## PRIOR INTACT INSURANCE EXPERIENCE IS HIGHLY PREFERRED
I am particularly interested in someone who has personally dealt with **Intact Insurance claims representatives or adjusters**.
Experience involving Uber, Lyft, rideshare, gig workers, or Occupational Accident Insurance is strongly preferred.
Please do not apply solely based on general medical billing experience if you have no knowledge of Intact Insurance or Occupational Accident claims.
## Work Required
The selected freelancer will review documents and correspondence relating to the Intact claim and prepare an independent written report.
The report should determine:
1. What benefits were potentially available under the applicable Intact coverage.
2. What procedures should normally have been followed to obtain those benefits.
3. What documents Intact required for processing medical expenses.
4. How medical bills, records, EOBs, payment ledgers, and other supporting documentation should have been submitted.
5. What procedures should have been followed for loss-of-income, disability, or similar benefits, if covered.
6. What responsibilities belonged to the claimant, attorney/law firm, medical providers, and Intact.
7. Whether Intact requested additional information or corrections after receiving incomplete or incorrect submissions.
8. Whether there were unnecessary delays in responding to Intact's requests.
9. Whether required documents were submitted correctly and within an appropriate timeframe.
10. Whether any procedural errors may have delayed or affected payment of benefits.
11. Whether Intact provided instructions explaining how deficiencies should be corrected.
12. Whether those instructions appear to have been properly followed.
13. What medical expenses and other benefits Intact actually paid, based on the available documentation.
14. Whether any bills or claimed benefits remain unpaid, unresolved, rejected, or insufficiently documented.
15. What additional documents should now be requested from Intact to establish a complete claim history and accounting.
## Detailed Timeline Required
I want the freelancer to create a chronological timeline based on the actual documents.
For every significant Intact communication, identify:
**Date → Sender → Recipient → Request/Issue → Required Action → Response → Time Taken → Result**
This is an important part of the assignment because I want to determine where delays occurred and who was responsible for completing each required step.
## Medical Billing Analysis
The report should reconcile, as far as the available records permit:
**Medical Provider → Amount Billed → Date Submitted to Intact → Amount Approved → Amount Paid → Amount Denied/Unpaid → Reason → Current Status**
Any discrepancy should be clearly identified.
## Lost-Wage / Disability Benefit Analysis
If the applicable Intact policy provided wage-loss, disability, or income-replacement benefits, explain:
* Eligibility requirements
* Waiting period
* Benefit amount/percentage
* Maximum benefit
* Required medical disability certification
* Required Uber earnings documentation
* Tax/1099 requirements
* Proof-of-income requirements
* Dates claimed
* Amount potentially payable
* Amount actually paid
* Any unpaid or disputed period
Do not assume that a particular benefit was available. The analysis should be based on the actual policy/coverage and Intact documentation.
## Documents to Review
The freelancer may be provided with:
* Emails with Intact
* Emails between Intact and the law firm
* Intact letters
* Claim forms
* Medical bills
* Medical records
* EOBs
* Payment information
* Medical payment ledgers
* Uber earnings records
* Disability/off-work documentation
* Correspondence concerning missing or incorrectly submitted documents
* Other relevant attachments
The freelancer must be willing to **carefully review the complete correspondence and attachments**, rather than relying only on a summary of the case.
## Final Report
The final report should include:
* Executive summary
* Intact coverage/benefit analysis
* Chronological Intact claim timeline
* Medical billing analysis
* Lost-income/disability benefit analysis
* Documentation requested by Intact
* Documentation actually submitted
* Missing/incomplete submissions
* Intact's responses and instructions
* Identified procedural problems
* Identified delays
* Financial/payment reconciliation
* Outstanding questions
* Documents that should now be requested from Intact
* Conclusions supported by the underlying correspondence and documents
Please clearly distinguish between **documented facts, professional opinion, and assumptions**.
## Questions Applicants Must Answer
Please answer the following when submitting your proposal:
1. Have you personally handled a claim involving **Intact Insurance**? If yes, what type?
2. Have you handled an **Occupational Accident Insurance** claim?
3. Have you worked on an Uber, Lyft, rideshare, delivery-driver, or gig-worker injury claim?
4. Have you communicated directly with Intact claims adjusters or representatives?
5. Have you submitted or reviewed medical bills, EOBs, medical records, or payment ledgers for Intact?
6. Have you handled lost-wage or disability documentation for Intact?
7. Have you dealt with a situation where Intact returned a submission, requested additional documentation, or explained that a claim had been submitted incorrectly?
8. Can you review a large collection of emails and attachments and reconstruct the entire Intact claim chronologically?
9. Can you identify which party was responsible for taking action at each stage of the claim?
10. Can you prepare a detailed written report supported by specific emails, documents, dates, and financial records?
**Please describe your actual Intact Insurance experience. Generic proposals will not be considered.**
I am looking for an experienced insurance claims professional, medical billing specialist, claims adjuster, paralegal, or case manager who has **previous hands-on experience dealing with Intact Insurance**, preferably involving an Uber/rideshare driver Occupational Accident Insurance claim.
## Project Scope
This project is specifically and exclusively about **Intact Insurance**.
An Uber driver was injured in a motor vehicle accident while working, received substantial medical treatment, underwent surgery, and was unable to work for a significant period.
I need an independent expert to review and explain how the **Intact Insurance claim should have been handled**, particularly regarding:
* Medical expenses
* Medical billing
* Medical records
* Explanation of Benefits (EOBs)
* Payment ledgers
* Required claim forms
* Proof of loss
* Lost wages / disability or income-replacement benefits
* Communication with Intact
* Required documentation
* Claim-processing procedures
* Delayed, rejected, returned, or incorrectly submitted claims
## PRIOR INTACT INSURANCE EXPERIENCE IS HIGHLY PREFERRED
I am particularly interested in someone who has personally dealt with **Intact Insurance claims representatives or adjusters**.
Experience involving Uber, Lyft, rideshare, gig workers, or Occupational Accident Insurance is strongly preferred.
Please do not apply solely based on general medical billing experience if you have no knowledge of Intact Insurance or Occupational Accident claims.
## Work Required
The selected freelancer will review documents and correspondence relating to the Intact claim and prepare an independent written report.
The report should determine:
1. What benefits were potentially available under the applicable Intact coverage.
2. What procedures should normally have been followed to obtain those benefits.
3. What documents Intact required for processing medical expenses.
4. How medical bills, records, EOBs, payment ledgers, and other supporting documentation should have been submitted.
5. What procedures should have been followed for loss-of-income, disability, or similar benefits, if covered.
6. What responsibilities belonged to the claimant, attorney/law firm, medical providers, and Intact.
7. Whether Intact requested additional information or corrections after receiving incomplete or incorrect submissions.
8. Whether there were unnecessary delays in responding to Intact's requests.
9. Whether required documents were submitted correctly and within an appropriate timeframe.
10. Whether any procedural errors may have delayed or affected payment of benefits.
11. Whether Intact provided instructions explaining how deficiencies should be corrected.
12. Whether those instructions appear to have been properly followed.
13. What medical expenses and other benefits Intact actually paid, based on the available documentation.
14. Whether any bills or claimed benefits remain unpaid, unresolved, rejected, or insufficiently documented.
15. What additional documents should now be requested from Intact to establish a complete claim history and accounting.
## Detailed Timeline Required
I want the freelancer to create a chronological timeline based on the actual documents.
For every significant Intact communication, identify:
**Date → Sender → Recipient → Request/Issue → Required Action → Response → Time Taken → Result**
This is an important part of the assignment because I want to determine where delays occurred and who was responsible for completing each required step.
## Medical Billing Analysis
The report should reconcile, as far as the available records permit:
**Medical Provider → Amount Billed → Date Submitted to Intact → Amount Approved → Amount Paid → Amount Denied/Unpaid → Reason → Current Status**
Any discrepancy should be clearly identified.
## Lost-Wage / Disability Benefit Analysis
If the applicable Intact policy provided wage-loss, disability, or income-replacement benefits, explain:
* Eligibility requirements
* Waiting period
* Benefit amount/percentage
* Maximum benefit
* Required medical disability certification
* Required Uber earnings documentation
* Tax/1099 requirements
* Proof-of-income requirements
* Dates claimed
* Amount potentially payable
* Amount actually paid
* Any unpaid or disputed period
Do not assume that a particular benefit was available. The analysis should be based on the actual policy/coverage and Intact documentation.
## Documents to Review
The freelancer may be provided with:
* Emails with Intact
* Emails between Intact and the law firm
* Intact letters
* Claim forms
* Medical bills
* Medical records
* EOBs
* Payment information
* Medical payment ledgers
* Uber earnings records
* Disability/off-work documentation
* Correspondence concerning missing or incorrectly submitted documents
* Other relevant attachments
The freelancer must be willing to **carefully review the complete correspondence and attachments**, rather than relying only on a summary of the case.
## Final Report
The final report should include:
* Executive summary
* Intact coverage/benefit analysis
* Chronological Intact claim timeline
* Medical billing analysis
* Lost-income/disability benefit analysis
* Documentation requested by Intact
* Documentation actually submitted
* Missing/incomplete submissions
* Intact's responses and instructions
* Identified procedural problems
* Identified delays
* Financial/payment reconciliation
* Outstanding questions
* Documents that should now be requested from Intact
* Conclusions supported by the underlying correspondence and documents
Please clearly distinguish between **documented facts, professional opinion, and assumptions**.
## Questions Applicants Must Answer
Please answer the following when submitting your proposal:
1. Have you personally handled a claim involving **Intact Insurance**? If yes, what type?
2. Have you handled an **Occupational Accident Insurance** claim?
3. Have you worked on an Uber, Lyft, rideshare, delivery-driver, or gig-worker injury claim?
4. Have you communicated directly with Intact claims adjusters or representatives?
5. Have you submitted or reviewed medical bills, EOBs, medical records, or payment ledgers for Intact?
6. Have you handled lost-wage or disability documentation for Intact?
7. Have you dealt with a situation where Intact returned a submission, requested additional documentation, or explained that a claim had been submitted incorrectly?
8. Can you review a large collection of emails and attachments and reconstruct the entire Intact claim chronologically?
9. Can you identify which party was responsible for taking action at each stage of the claim?
10. Can you prepare a detailed written report supported by specific emails, documents, dates, and financial records?
**Please describe your actual Intact Insurance experience. Generic proposals will not be considered.**
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