Instagram Live Chat Support Setup

I want to roll out real-time customer service on Instagram and need someone who can handle the entire live chat support setup from end to end. The goal is simple: when a follower sends a direct message, they should be connected instantly to a human agent through a seamless chat interface.

Key points
• Scope: Live chat support only—no AI chatbot components for now.
• Platform focus: Instagram is the sole channel, so the integration must comply with Meta’s Messenger API for Instagram and any related policies.
• What I expect from you:
– Connect our Instagram Business account to a reliable live chat tool (e.g., Zendesk, Intercom, Tidio, or a comparable platform you recommend).
– Configure routing so incoming DMs are delivered to our support team’s dashboard with conversation history visible.
– Set up canned responses, operating hours, and basic tags so we can track issues.
– Provide a quick start guide or short screen-share walkthrough showing my team how to use the system.
• Deliverable: A fully working live chat integration on Instagram plus the short how-to guide.

If you have previous experience integrating live chat with Instagram using the Messenger API—or if you’ve deployed similar live support on other social platforms—let me know in your bid along with timeframe and any technical considerations I should be aware of.