Instagram DM & Comment Support

I’m looking for a social-savvy professional to handle the daily flow of comments and direct messages on my brand’s Instagram account. The account is already generating interest and my main objective is to turn those conversations into tangible leads and sales, so every reply needs to guide followers toward action while still sounding authentic.

Customer support questions or complaints are our top priority. They must be answered promptly, respectfully, and in line with the brand’s voice. When someone is ready to buy or asks about pricing, you’ll steer them to our booking link or collect the details I need for swift follow-up.

You’ll work inside Instagram’s inbox (or Meta Business Suite if you prefer) to:

• Monitor comments and DMs throughout the day
• Craft helpful, on-brand responses within an agreed-upon timeframe
• Flag any urgent or sensitive issues for me immediately
• Keep a simple log of FAQs, customer pain points, and sales opportunities so we can refine future messaging

If you have experience nurturing communities, diffusing tricky support moments, and gently closing sales in chat, I’d love to hear how you’d approach this role and keep our audience feeling heard.