Implementation Support Specialist
Budget / Salary$48,500–68,400
TypeFull-time job
LocationUnited States
Posted2 hours ago
Who We Are:
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.
Job Summary:
SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.
What you will do:
Responsible for being the main point of contact for TPA (an external client) for new group implementations
Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
Ensure all requirements are documented in the standard project templates and tools
Maintain a detailed project plan and an open items log for project monitoring purposes
Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
Build client profile utilizing CRM tool
Act as a liaison between the internal contracting team and the Implementation Team
Act as a liaison between the internal invoicing team and the Implementation Team
Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
Participate in post go live discussion to improve identified performance opportunities
Participate in the new group implementation lifecycle
Participate in internal and external client meetings
Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones
Provide attention to detail on all project requirements to ensure the client’s needs are met
Ability to be a self-starter and take initiatives
Ability to multitask effectively
What you will bring to SmithRx:
Bachelor's degree or equivalent work experience preferred
Healthcare and/or pharmacy experience strongly preferred
Experience coordinating complex tasks across multiple projects and clients
Experience in a customer service role
Corporate experience preferred
Proficiency in Microsoft Office required
Proficiency in the Google platform/apps preferred
Proficiency using Salesforce
Strong communication skills via face-to-face meetings, conference calls and written correspondence
Strong team orientation and desire to succeed
Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
Ability to work with tight deadlines and solve for near term deliverables
Ability to manage multiple projects and tasks with grace, efficiency, and ownership
What SmithRx Offers You:
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Zone A includes the following locations:
San Francisco Bay Area - California
Metro New York City - Connecticut, New Jersey, New York and Pennsylvania
Zone A Pay Range
$58,100—$68,400 USD
Zone B includes the following locations:
California - outside of San Francisco Bay Area
Metro Denver / Boulder - Colorado
Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia
Metro Boston / Cambridge - Massachusetts and New Hampshire
Metro Austin - Texas
Metro Seattle - Washington
Zone B Pay Range
$53,300—$62,700 USD
Zone C includes all other locations not listed above, including:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming
Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia
Zone C Pay Range
$48,500—$57,000 USD
Compensation & Benefits
Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).
Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.
Originally posted on Himalayas
SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.
We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:
Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.
Job Summary:
SmithRx is looking for an Implementation Support Specialist to join the company’s Customer Success team to support all core Implementation functions ensuring the high quality of the SmithRx product. As an Implementation Specialist you will support the Implementation Team Members during the overall implementation plan and project phase.
What you will do:
Responsible for being the main point of contact for TPA (an external client) for new group implementations
Responsible for gathering the TPA requirements which include but are not limited to points of contacts, due dates, account structures, group numbers, invoicing, ID cards, eligibility files, etc.
Ensure all requirements are documented in the standard project templates and tools
Maintain a detailed project plan and an open items log for project monitoring purposes
Manage day to day coordination and task managements for a pod of Implementation Managers and/or Implementation Specialists to maintain workplace productivity
Conduct administrative tasks supporting data entry of new group implementations within the applicable systems
Build client profile utilizing CRM tool
Act as a liaison between the internal contracting team and the Implementation Team
Act as a liaison between the internal invoicing team and the Implementation Team
Provide go live support to the Implementation Managers, Implementation Analysts and the TPA
Participate in post go live discussion to improve identified performance opportunities
Participate in the new group implementation lifecycle
Participate in internal and external client meetings
Ability to organize high volume tasks and meet the appropriate deadline(s) or project milestones
Provide attention to detail on all project requirements to ensure the client’s needs are met
Ability to be a self-starter and take initiatives
Ability to multitask effectively
What you will bring to SmithRx:
Bachelor's degree or equivalent work experience preferred
Healthcare and/or pharmacy experience strongly preferred
Experience coordinating complex tasks across multiple projects and clients
Experience in a customer service role
Corporate experience preferred
Proficiency in Microsoft Office required
Proficiency in the Google platform/apps preferred
Proficiency using Salesforce
Strong communication skills via face-to-face meetings, conference calls and written correspondence
Strong team orientation and desire to succeed
Flexible, adaptable, and able to respond under the pressure of a fast-paced technology company
Ability to work with tight deadlines and solve for near term deliverables
Ability to manage multiple projects and tasks with grace, efficiency, and ownership
What SmithRx Offers You:
Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities
Zone A includes the following locations:
San Francisco Bay Area - California
Metro New York City - Connecticut, New Jersey, New York and Pennsylvania
Zone A Pay Range
$58,100—$68,400 USD
Zone B includes the following locations:
California - outside of San Francisco Bay Area
Metro Denver / Boulder - Colorado
Metro District of Columbia - District of Columbia, Maryland, Virginia and West Virginia
Metro Boston / Cambridge - Massachusetts and New Hampshire
Metro Austin - Texas
Metro Seattle - Washington
Zone B Pay Range
$53,300—$62,700 USD
Zone C includes all other locations not listed above, including:
Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Utah, Vermont, Wisconsin, Wyoming
Non metro Colorado, Connecticut, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Virginia, Washington, and West Virginia
Zone C Pay Range
$48,500—$57,000 USD
Compensation & Benefits
Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).
Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.
Originally posted on Himalayas
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