Implementation Manager, Operations

POSITION OVERVIEW
Responsible for leading the implementation and operational launch of new hybrid ER & Urgent Care facilities across hospital and non-hospital partner organizations. Manages the coordination and execution of multiple concurrent facility implementations, ensuring projects are delivered on time and operationally ready for go-live.
Collaborates with Intuitive Health operations leaders, hospital partners, clinical stakeholders, and vendors to ensure key project milestones, operational readiness requirements, and timelines are achieved. This role supports the successful launch, stabilization, and early optimization of newly opened sites.
RESPONSIBILITIES

Manages multiple concurrent facility implementations to ensure projects remain on time and in scope

Leads operational readiness planning and implementation for new ER & Urgent Care site launches

Particularly focused on scaling and growth (e.g., implementation of new site locations including system implementation, operational readiness, optimization/stabilization of new sites and internal Intuitive initiatives)

Partners with operations, clinical leadership, and hospital stakeholders to ensure readiness across workflows, staffing models, equipment selection and clinical and billing systems prior to go-live

Guides the partner through the change management that comes with implementing something a hospital has never done before. Responsible for creating and maintaining partner buy in

Supports Director of Project Management, VP Operations & Integrations and other executive team members

Drives continuous process improvements in the implementation process, developing new tools, templates and guides that help us better execute with our partners in ways that align with Intuitive Health best practices

Provides regular communication and support to internal and external stakeholders during project initiatives to ensure client satisfaction and achievement of financial objectives and key deliverables

Identifies operational risks during implementation and escalates issues to ensure successful launch and stabilization

Supports post-launch stabilization and optimization of newly opened sites

REQUIRED QUALIFICATIONS

Able to learn, understand and ultimately present all core elements of the Intuitive model to partner subject matter experts

Bachelor’s degree required (Nursing, English, Liberal Arts, Communication, Business, Healthcare Administration, or other fields are acceptable)

PMP (PMI certified project manager) preferred

Minimum of 5 years of experience in healthcare operations or project management

Experience in an integration of implementation role strongly preferred

Experience in hospitals, particularly Emergency Departments, strongly preferred

Collaborative and able to build relationships and trust

Proficient in Microsoft Excel, Word, PowerPoint

Experience working with a project management tool a plus

Ability to solve problems and be solution orientated

Ability to hold team accountable to hitting deadlines

Influencing, negotiation, and ability to work effectively in a matrixed organization

Must have excellent written and verbal communication skills

Project management experience including directing and leading multiple projects concurrently

Knowledgeable in defining approach and resource requirements for projects

Experienced in organizational, interpersonal, presentation, and time management skills

PREFERRED QUALIFICATIONS

Experience supporting healthcare facility launches or operational implementations

Experience working with health system partners

Background in Emergency Department or hospital service line operations

Experience supporting operational readiness or go-live planning

TRAVEL
Ability to travel 10% for site implementations, partner meetings, and go-live support.
Intuitive Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
About Intuitive Health Founded in 2008, Intuitive Health pioneered the combined emergency room and urgent care model, setting a new standard for innovation and accessibility in the ambulatory care space. Partnering with leading health systems nationwide, Intuitive Health builds and operates retail healthcare facilities that seamlessly integrate urgent care and emergency services under one roof. This innovative model enhances patient experience, reduces unnecessary emergency care costs, and empowers health systems to expand their market presence. Ranked among the top 1% of global retailers in customer satisfaction, Intuitive Health serves more than 1 million patients annually. For more information, visit IHERUC.com.
Originally posted on Himalayas