Implementation Analyst

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare.

Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care.

Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators.

Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it.

Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities.

How you will impact the organization…
The Client Services Onboarding and Implementation Specialist role encompasses components of eFax project implementation, solutions consulting, customer support, training, and product feedback. This role is responsible for the entire customer
experience acting as a partner during their solution implementation.
The value you will deliver…

Client Services & Collaboration

Onboard eFax Corporate clients

Onboard jSign Enterprise clients

Onboard Athena Fax2Direct clients

Install, setup and create automation workflows using the SST application

Install, setup, and build out All Access solutions on customer servers

Clarity CD implementation driver

Meeting CCSI Project Implementation standards for delivery

Status reporting; project summarization via weekly calls/emails/meetings (internal and external)

Knowledge Transfer engagements

Documenting progress in provided tracking systems

Coordinating, scheduling & execution of customer project training sessions

Active participation in team scrums

Training on Consensus eFax product suite

Training on Consensus Summit Automation tools (including All Access)

Internal Team Cooperation

Collaboration with other team members and cross functional teams

Assist product team with Clarity AI prompting, teaching AI to find needed data

Provide internal feedback on products and solutions

Continued growth in product knowledge across the entire product and solution base of the team

Advocate for customer needs based on current market

Optional opportunity for On Call duties for CS Support team

Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

What you will bring to the table…

2+ years of customer service experience with direct client interaction and issue/task resolution responsibilities

2+ years practical experience with troubleshooting technical issues

Very strong organizational, presentation, and communication skills both verbal and written

Ability to collaborate with clients to analyze, design, recommend and document workflows

Aptitude to classify problems as system, training, or process and recommend appropriate corrections

Automation tool experience (scripting) desired

Critical thinking in all aspects of the role

Create and nurture working relationships with hiring teams and other internal stakeholders

Accuracy in communications with internal and external stakeholders

Resourcefulness to implement creative solutions

Initiative to expand role related knowledge

Exceptional time management

Strong and effective organizational skills

High attention to detail

Ability to work independently

Ability to multi-task

Ability to determine prioritization of responsibilities

Ability to effectively adapt to changing priorities

Bachelors degree or equivalent job experience

You will stand out if you also have…

2+ years electronic fax usage

2+ years automation tool (scripting) experience

2+ years training (in person or remote) experience

Additional details…

Location requirements: Fully remote within the U.S.

Travel requirements: Up to 10% travel

Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time

Technology requirements: Reliable, high speed internet

Eligible for sponsorship: No

Work hours; We're looking for someone to support our East Coast operations. This is a fully remote role open to candidates based in Eastern Time or Pacific Time (starting at 6:00 AM PT).

This position is contingent upon satisfactory completion of a more extensive background check through the Federal Government as a Public Trust Position. Requirements include (subject to change), but are not limited to, active U.S. Citizenship or green card holder residing in the U.S. for a minimum of 3 consecutive years and working location is in the U.S.

Salaried Roles

The salary range for this role is $60,000.00 - $67,500.00 annually. The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.

We are not accepting agency submissions for this role.

To learn more about us visit consensus.com

Originally posted on Himalayas