Housing Enquiry Support Assistant

I need an experienced virtual assistant to take full ownership of incoming housing-related enquiries from our tenants. Your primary focus will be answering and resolving maintenance requests and lease-agreement questions quickly and professionally. Most interactions arrive by email, with the occasional follow-up call when an issue requires a personal touch, so you must be confident handling both channels.

Day to day you will monitor the shared inbox, triage each message, gather any missing details from the tenant, and either resolve the matter yourself or coordinate with the relevant contractor or property manager. When a question concerns the lease, you’ll reference the signed agreement, clarify terms for the tenant, and document the conversation for compliance. Clear, concise communication and accurate record-keeping are essential, as is a calm manner when issues escalate.

Deliverables I expect
• Same-day acknowledgement of every enquiry
• Detailed resolution notes logged in our tracker
• A brief weekly summary outlining outstanding jobs and closed tickets

If you already know common property-management workflows, that’s a plus, but strong organisational skills, patience, and a friendly phone presence matter most. Let me know about similar support roles you’ve handled and the average response times you maintained. I’m ready to get started as soon as I find the right fit.