Hotel Service Trainee Captain Needed

I run a high-volume hotel restaurant and I’m ready to bring on a trainee captain who lives and breathes customer service. Your single biggest mission will be to turn guest complaints—especially those linked to service delays—into positive experiences that keep people coming back.

Day to day you’ll circulate the floor, pick up on issues before they become problems, and step in confidently when a guest voices concern. I’ll rely on you to gather real-time feedback, record it accurately, and coordinate with the kitchen, bar, and stewarding teams so that every table receives prompt, polished attention.

Because your focus is customer service, I don’t expect you to handle inventory spreadsheets or scheduling right away; instead, I want you mastering complaint resolution, coaching servers on response etiquette, and refining our current SOPs for wait times. You’ll have access to the POS dashboard, order-tracking screens, and the guest feedback portal so you can spot bottlenecks fast and suggest fixes.

Acceptance criteria
• Average guest wait-time complaint rate drops by at least 30 % after your first eight weeks
• A concise, two-page escalation flowchart is published for the service team and adopted on every shift
• Weekly summary reports show each issue logged, action taken, and guest satisfaction outcome

If you’re calm under pressure, articulate with guests, and eager to grow into a full captain role, let’s get started.