Hire Mid-Level Live Chat Rep

I need a proven recruiter to help me place a mid-level Customer Support Representative who will handle live chat as their primary channel. The environment is fast-paced, with users expecting quick, accurate answers and a personable tone. I’m looking for someone comfortable switching between technical explanations, gentle upselling, and calming frustrated customers—so cultural fit and soft skills matter as much as a solid résumé.

You will take ownership of the full recruiting cycle: sourcing, shortlisting, running initial screenings, and presenting the most promising candidates. I’d like interview notes, skill-assessment results, and salary expectations for each finalist you forward. I can supply a detailed role profile, brand guidelines, and access to our knowledge-base once we kick off.

Key skills the successful hire must demonstrate:
• Technical troubleshooting
• Sales and upselling
• Conflict resolution

Please outline your search strategy, typical timeline, and any tools or platforms (e.g., LinkedIn Recruiter, Indeed, Workable, ATS of choice) you plan to use. I’m ready to move quickly as soon as we agree on the approach.