Hindi Jio Support Agents

I’m looking for reliable remote agents who can handle Jio customer support calls in fluent Hindi. Your focus will be on recharge, plan, and billing questions—no outbound sales or cold calls, just genuine problem-solving and complaint resolution.

You’ll connect to our cloud dialer, take inbound queries, place occasional follow-up calls, and log every interaction in the CRM. Typical tasks include guiding users through the recharge flow, clarifying tariff differences, correcting bill discrepancies, and escalating any issue you can’t close on the first touch.

To succeed you must have:
• Native-level Hindi, clear pronunciation, and a friendly tone.
• A stable broadband line, headset, and a quiet workspace.
• Basic familiarity with Jio products and the discipline to update tickets in real time.

Deliverables I expect at the end of each shift:
1. Complete call log exported from the CRM.
2. Resolution status for every ticket raised.
3. A brief summary of any trends or recurring billing glitches you notice.

Quality benchmarks: ≥90 % CSAT, average handling time under four minutes, and accurate, timestamped notes.

If you have earlier BPO experience—especially with telecom accounts—mention it when you apply. Looking forward to working with professionals who can keep Jio users happy from the very first ring.