Healthcare Customer Support Specialist
Budget / Salary$250–750
TypeFreelance project
LocationRemote
Posted1 hour ago
My healthcare-focused e-commerce business needs a remote customer support representative who can confidently resolve issues across email, phone, and live chat. The day-to-day work centers on three core service areas:
• Handling customer inquiries with a calm, helpful tone
• Processing orders and returns accurately in our web portal and payment gateway
• Providing clear, up-to-date product information so patients choose the right items first time
Because every interaction may affect a patient’s well-being, perfect written and spoken English, strong attention to detail, and genuine empathy are essential. You will log each contact in our CRM and keep concise notes so the next agent—and the customer—always know what was done.
I supply access to the ticketing system, VOIP, and chat dashboard; you bring a quiet workspace, reliable internet, and a headset. Consistent availability during agreed hours and same-day response to follow-up questions will be part of the acceptance criteria.
• Handling customer inquiries with a calm, helpful tone
• Processing orders and returns accurately in our web portal and payment gateway
• Providing clear, up-to-date product information so patients choose the right items first time
Because every interaction may affect a patient’s well-being, perfect written and spoken English, strong attention to detail, and genuine empathy are essential. You will log each contact in our CRM and keep concise notes so the next agent—and the customer—always know what was done.
I supply access to the ticketing system, VOIP, and chat dashboard; you bring a quiet workspace, reliable internet, and a headset. Consistent availability during agreed hours and same-day response to follow-up questions will be part of the acceptance criteria.
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