Head of Delivery

Lead and oversee multiple large-scale technical programs and digital transformation initiatives across global clients

Own end-to-end delivery of the program portfolio, ensuring scope, timelines, quality, and financial targets are met

Act as the primary point of contact for global clients, managing senior-level communication, escalations, and expectations

Drive portfolio-level financial performance, including revenue, margin, forecasting, and cost control

Establish, track, and continuously improve SLAs, KPIs, and delivery metrics to ensure high performance and customer satisfaction

Lead governance forums, steering committees, program reviews, and escalation calls

Collaborate closely with executive leadership, project teams, and cross-functional stakeholders to deliver measurable business outcomes

Identify, manage, and mitigate delivery risks, dependencies, and issues across programs

Build, mentor, and lead high-performing delivery and program management teams

Foster a culture of accountability, innovation, operational excellence, and customer-centric delivery

Ensure consistent delivery standards, processes, and best practices across all programs

Support strategic planning, growth initiatives, and client expansion opportunities

Requirements

15–20+ years of experience in technical program delivery, portfolio management, or digital transformation leadership roles

Proven experience managing large, complex, multi-stream programs for global clients

Strong exposure to US and European markets, with experience working across distributed and cross-cultural teams

Demonstrated expertise in stakeholder management at senior and executive levels

Strong financial acumen with experience managing program and portfolio-level P&L, forecasting, and budgeting

Proven ability to lead, mentor, and scale delivery teams in fast-paced environments

Experience defining and driving SLAs, KPIs, governance frameworks, and delivery metrics

Excellent communication, negotiation, and conflict resolution skills

Strong problem-solving and decision-making abilities with a delivery-focused mindset

Experience working in hybrid or global delivery models

Originally posted on Himalayas