Great Virtual Assistant – VW / Audi Car Parts Support | KiwiCarParts.co.nz
Budget / SalaryHourly project
TypeFreelance project
LocationRemote
Posted1 hour ago
New Zealand based auto parts online retailer is seeking an experienced and capable Virtual Assistant to support with daily operations and provide top-tier customer service.
We are a New Zealand-based eCommerce store specialising in Volkswagen and Audi and BMW car parts.
Requirements:
• Minimum 2 years customer support experience
• Proven email support skills
• Bonus for technical knowledge of VW / Audi auto parts
• Experience with online customer service (email / chat / social media) • Attention to details and familiarity with AI tools / ChatGPT Key Responsibilities: • Handle customer inquiries via email, chat, and social media
• Identify, resolve, and follow up on customer issues; check with the warehouse when customers request order status updates
• Ensure timely fulfillment of orders shipped directly from our suppliers
• Create new product listings in Shopify, either manually or by uploading CSV files through the admin panel
• Recommend the correct parts and identify upselling and cross-selling opportunities
• Help customers navigate product options and complete their purchases
• Turn complaints into positive customer experiences
• Follow up with customers after purchases to ensure satisfaction and resolve any outstanding issues
• Encourage satisfied customers to leave feedback and reviews
• Build ongoing customer relationships and encourage repeat purchases
• Collaborate with our engineer when needed to confirm technical solutions and product compatibility
• Create and manage marketing email campaigns promoting relevant products, new products, special offers, upsells, and cross-sells
• Use customer interactions and purchase history to identify relevant products and sales opportunities
• Drive sales, customer retention, repeat purchases, and overall customer satisfaction
• Monitor customer feedback and identify opportunities to improve products, service, and the customer experience Earn top industry rates plus bonuses — salary to be discussed based on experience and fit. Only apply if you have Shopify or VW / Audi or BMW car parts experience. We’re looking for independent, proactive support who knows the industry and can hit the ground running. If that’s you - apply now and join our team!
Requirements:
• Minimum 2 years customer support experience
• Proven email support skills
• Bonus for technical knowledge of VW / Audi auto parts
• Experience with online customer service (email / chat / social media) • Attention to details and familiarity with AI tools / ChatGPT Key Responsibilities: • Handle customer inquiries via email, chat, and social media
• Identify, resolve, and follow up on customer issues; check with the warehouse when customers request order status updates
• Ensure timely fulfillment of orders shipped directly from our suppliers
• Create new product listings in Shopify, either manually or by uploading CSV files through the admin panel
• Recommend the correct parts and identify upselling and cross-selling opportunities
• Help customers navigate product options and complete their purchases
• Turn complaints into positive customer experiences
• Follow up with customers after purchases to ensure satisfaction and resolve any outstanding issues
• Encourage satisfied customers to leave feedback and reviews
• Build ongoing customer relationships and encourage repeat purchases
• Collaborate with our engineer when needed to confirm technical solutions and product compatibility
• Create and manage marketing email campaigns promoting relevant products, new products, special offers, upsells, and cross-sells
• Use customer interactions and purchase history to identify relevant products and sales opportunities
• Drive sales, customer retention, repeat purchases, and overall customer satisfaction
• Monitor customer feedback and identify opportunities to improve products, service, and the customer experience Earn top industry rates plus bonuses — salary to be discussed based on experience and fit. Only apply if you have Shopify or VW / Audi or BMW car parts experience. We’re looking for independent, proactive support who knows the industry and can hit the ground running. If that’s you - apply now and join our team!
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