Google Review Removal & Reputation

I need ongoing help protecting VIVA Restaurant’s reputation on Google. The immediate focus is a deep dive into every 1-star and 2-star review that we have received. Anything that looks fake or comes from non-customers, anything laced with abusive, hateful, or threatening language, and any other policy-violating content should be flagged and reported through the official Google Business Profile workflow until it is taken down.

Once the questionable reviews are in dispute, I want thoughtful next steps that keep our public image healthy: clear, professional public replies where a genuine complaint exists, plus strategies that encourage real diners to share their positive experiences.

Deliverables
• Complete audit of current low-rated reviews with a brief note on why each flagged review violates policy
• Submission of removal requests inside Google Business Profile and a short status log so I can see progress
• Draft response templates for legitimate negative feedback (tone-matched to our brand)
• A simple, actionable plan that sparks authentic five-star feedback from recent guests

Accuracy, persistence, and familiarity with Google’s review guidelines are critical. Let me know your experience with similar reputation clean-ups and how quickly you can start.