Google Business Profiles Review Management

I run four separate Google Business Profiles and want each of them working harder to bring in local phone calls and enquiries. The accounts are set up but need tightening: richer keyword placement in the descriptions, stronger category choices, fresh photos where appropriate, and—most urgently—consistent, SEO-conscious handling of customer reviews.

Your core responsibilities will be:

• Monitor each profile daily, replying to every new review within 24 hours using language that reinforces our key search terms and builds trust.
• Flag and help remove any policy-violating or spam reviews.
• Suggest short prompts I can give customers so our incoming reviews naturally include high-value local keywords.
• Provide a weekly snapshot showing review volume, average rating movement and any change in tracked call clicks.

I’m measuring success by one metric above all others: a steady rise in real phone calls and enquiry form submissions traced back to Google Maps searches. If you’re comfortable working directly inside the Google Business Profile dashboard, using tools such as GBP Insights, Google Search Console and simple call-tracking links, you’ll fit right in.

All content must read as genuinely written by the customer or my team, without clichés or keyword stuffing—just helpful, local-focused language that encourages conversion.