GCC Auto Service Quality Study

# RFQ – Automobile Mystery Shopping Study

We are looking for car owners in **UAE, KSA, and Oman** to participate in an automobile mystery shopping study.

### Sample Requirements

| Brand | UAE | KSA | Oman |
| ----------------- | -----: | -----: | -----: |
| MG OR Jetour | 2 | 2 | 2 |
| Hyundai OR Kia | 2 | 2 | 2 |
| Ford OR GM | 2 | 2 | 2 |
| Toyota | 2 | 2 | 2 |
| Nissan | 2 | 2 | 2 |
| Mitsubishi Motors | 3 | 3 | 3 |
| **Total** | **13** | **13** | **13** |

### Requirements

* Any model
* Vehicle age: **0–3 years**
* GCC specification
* Periodic maintenance service: **Oil & Filter change**
* The first free service at **1,000 km is excluded**
* The vehicle must be covered under the manufacturer's **free service contract**
* The car owner must personally visit the relevant authorized service centre and conduct the visit
* The service centre location should match the respective brand
* The participant must complete the evaluation and submit the report using the provided template/portal

### Please provide

* Field cost per completed visit for **UAE, KSA, and Oman**
* Locations/cities you can cover
* Estimated timeline
* Confirmation of your capability to recruit eligible car owners

**Total sample: 39 visits.**