Full-Time Customer Care/Technical Specialist
Budget / Salary€200–400
TypeFreelance project
LocationRemote
Posted1 hour ago
Customer Support Specialist (Full-Time | Live Chat & Technical Support)
Job Overview:
We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.).
We offer 2 fixed weekly shift blocks (6 days on / 1 day off) with 3 available time slots (Morning, Afternoon, Night) to ensure 24/7 continuous coverage.
Available Positions & Schedules (8 Hours/Day — 6 Days/Week)
Position 1: Monday to Saturday (Day Off: Sunday)
Choose one fixed 8-hour shift:
Morning Shift (Turno Mañana): 08:00 – 16:00
Afternoon Shift (Turno Tarde): 16:00 – 00:00
Night Shift (Turno Noche): 00:00 – 08:00
Position 2: Tuesday to Sunday (Day Off: Monday)
Choose one fixed 8-hour shift:
Morning Shift (Turno Mañana): 08:00 – 16:00
Afternoon Shift (Turno Tarde): 16:00 – 00:00
Night Shift (Turno Noche): 00:00 – 08:00
(Note: Exact shift hours can be adapted to the project's primary time zone, e.g., UTC+2 / CEST).
Key Responsibilities:
Real-time Live Chat & Ticket Handling: Respond quickly and professionally to buyer inquiries on marketplace platforms (e.g., GamsGo).
Technical Onboarding & Troubleshooting: Guide customers through automated portal access (safeandcheap.shop), Master Key redemption, Smart TV pairing via 8-digit codes ([netflix.com/tv8](https://netflix.com/tv8), [disneyplus.com/begin](https://disneyplus.com/begin)), and iOS/Android deep-linking.
Dispute Mediation & Technical Rebuttal: Submit formal, well-structured technical defense statements and forensic evidence reports to marketplace mediation departments to protect store metrics and resolve claims.
Multilingual Customer Assistance: Communicate clearly using established templates, macros, and AI translation tools across Spanish, English, French, German, and Korean.
Quality Assurance & Escalation: Identify genuine service failures vs. user configuration errors, escalating valid replacement requests to supervisors efficiently.
Requirements & Qualifications:
Previous experience in Customer Support / Live Chat / Help Desk / Marketplace Operations.
Basic technical literacy regarding VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication.
Strong written communication skills in Spanish and English (additional languages like French or German are a plus).
Ability to work independently with high attention to detail during the entire 8-hour shift.
Reliable workstation: Stable PC/Laptop, dual monitors (preferred), backup power, and a high-speed fiber internet connection.
High punctuality, commitment, and adherence to response time targets (SLA).
How to Apply:
When applying, please provide:
Your updated CV / Resume.
Your preferred schedule block: Position 1 (Mon–Sat) or Position 2 (Tue–Sun).
Your preferred time shift: Morning, Afternoon, or Night.
A brief summary of your previous experience in customer support or digital product troubleshooting.
Job Overview:
We are looking for proactive, dedicated, and detail-oriented Customer Care & Technical Support Specialists to manage live customer chat, ticket resolution, dispute management, and account onboarding for our digital subscription services (Netflix, Disney+, DAZN, Movistar+, etc.).
We offer 2 fixed weekly shift blocks (6 days on / 1 day off) with 3 available time slots (Morning, Afternoon, Night) to ensure 24/7 continuous coverage.
Available Positions & Schedules (8 Hours/Day — 6 Days/Week)
Position 1: Monday to Saturday (Day Off: Sunday)
Choose one fixed 8-hour shift:
Morning Shift (Turno Mañana): 08:00 – 16:00
Afternoon Shift (Turno Tarde): 16:00 – 00:00
Night Shift (Turno Noche): 00:00 – 08:00
Position 2: Tuesday to Sunday (Day Off: Monday)
Choose one fixed 8-hour shift:
Morning Shift (Turno Mañana): 08:00 – 16:00
Afternoon Shift (Turno Tarde): 16:00 – 00:00
Night Shift (Turno Noche): 00:00 – 08:00
(Note: Exact shift hours can be adapted to the project's primary time zone, e.g., UTC+2 / CEST).
Key Responsibilities:
Real-time Live Chat & Ticket Handling: Respond quickly and professionally to buyer inquiries on marketplace platforms (e.g., GamsGo).
Technical Onboarding & Troubleshooting: Guide customers through automated portal access (safeandcheap.shop), Master Key redemption, Smart TV pairing via 8-digit codes ([netflix.com/tv8](https://netflix.com/tv8), [disneyplus.com/begin](https://disneyplus.com/begin)), and iOS/Android deep-linking.
Dispute Mediation & Technical Rebuttal: Submit formal, well-structured technical defense statements and forensic evidence reports to marketplace mediation departments to protect store metrics and resolve claims.
Multilingual Customer Assistance: Communicate clearly using established templates, macros, and AI translation tools across Spanish, English, French, German, and Korean.
Quality Assurance & Escalation: Identify genuine service failures vs. user configuration errors, escalating valid replacement requests to supervisors efficiently.
Requirements & Qualifications:
Previous experience in Customer Support / Live Chat / Help Desk / Marketplace Operations.
Basic technical literacy regarding VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication.
Strong written communication skills in Spanish and English (additional languages like French or German are a plus).
Ability to work independently with high attention to detail during the entire 8-hour shift.
Reliable workstation: Stable PC/Laptop, dual monitors (preferred), backup power, and a high-speed fiber internet connection.
High punctuality, commitment, and adherence to response time targets (SLA).
How to Apply:
When applying, please provide:
Your updated CV / Resume.
Your preferred schedule block: Position 1 (Mon–Sat) or Position 2 (Tue–Sun).
Your preferred time shift: Morning, Afternoon, or Night.
A brief summary of your previous experience in customer support or digital product troubleshooting.
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